Online Customer Service Specialist Job Openings by City of Edmonton in Edmonton

Job Title Online Customer Service Specialist
Pub Date 11 hours ago
Company City of Edmonton
Location Edmonton

City of Edmonton Recruitment 2022 - City of Edmonton offer an opportunity to apply Online Customer Service Specialist, that will be placed in Edmonton. You will receive a better potential customer as well as safer dwell later on. Becoming a member of this corporation makes anyone able to attain the ones aim much easier as well as produce the desire becoming reality.

To help the company eyesight along with mission come on correct City of Edmonton can be started on fresh placement seeing that October 2022. All people who are interested about filling up this specific vacant, you need to take a part in this Online Customer Service Specialist recruitment. If you will be the one which can certainly fill up qualifications, you can look at more information about Online Customer Service Specialist Job Openings below.

City of Edmonton Job Vacancies 2022

Online Customer Service Specialist Job Opening in Edmonton

Online Customer Service Specialist permanent Job Number : 44616

We are looking to hire energetic, enthusiastic, and customer service driven individuals to work as the Online Customer Service Representative, supporting online customer service for the Community and Recreation Facility branch. They will be a passionate member of the Admissions & Customer Service unit, the first point of contact with members, citizens and user groups seeking assistance for a variety of items, such as memberships, registrations, golf, and many more items.

Some responsibilities include, but are not limited to:

  • Provide timely and accurate responses to inquiries from citizens, colleagues and other departments in a professional and courteous manner
  • Consistently performs transactions, registrations and bookings accurately, timely and in accordance with established policies, procedures, guidelines and business processes
  • Supports administrative work for the CRF branch, including membership holds, cancellations, extensions
  • Provide consistent and effective quality service to all customers, internal and external, by email, phone and other online options (futureLiveChat and ChatBot)
  • Troubleshooting errors with RAMS and MoveLearnPlay, payment errors (Bambora), registration errors and other errors and escalations
  • Create, edit and monitor responses for LiveChat and ChatBot project
  • Monitoring customer queries, concerns and feedback to support the LiveChat and ChatBot tools
  • Provide First Aid, CPR, and emergency evacuation support as needed
  • Other duties as assigned
Qualifications :
  • Completion of Grade 12 or High School
  • A minimum of 2 years experience in customer service and cash handling is required
  • Demonstrated skills in accurate, efficient and secure cash handling
  • Experience with Google Applications, including GMail, Drive, Docs, Sheets is required
  • Proficient skills in RAMS and MoveLearnPlay
  • Proficient skills in organization, time management and prioritization
  • Proficient skills in interpersonal management including collaboration, sharing and solution creating while working with others
  • Proficient skills in monitoring business performance, including customer service and transaction measures
  • Knowledge in computers, point of sale equipment and softwares
  • Knowledge in recreation facility, attractions, and policies and procedures
  • Exceptional and effective customer service when dealing with the public, staff, and volunteers
  • Proven ability in decision making in accordance to established policies and procedures
  • Proven ability in interpersonal management including collaboration, sharing and solution creating while working with others
  • Proven ability in conflict resolution and resolving escalated customer and staff concerns
  • Proven ability in written and verbal communication skills including effective facilitation skills
  • Proven ability to understand and execute oral and written instructions and information
  • Demonstrated ability to lead, support or actively participate in project work
  • Demonstrate service excellence, embracing diversity and promoting inclusiveness
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit (http://bit.ly/3bH2Ztv)
  • Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit (http://bit.ly/2PLbz1w)
  • Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the

Asset:

  • Knowledge in golf practices
  • Six months of online customer service experience
  • Six months of proven experience in handling escalations, troubleshooting customer issues
  • Possession of valid Standard First Aid and CPR Level C & AED Certification

The is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment[at]edmonton.ca.

COVID-19 Notice: The has implemented a COVID 19-Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to 1 permanent full-time position

Hours of Work: 40 hours per week, Some weekends and evenings may be required.

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the /Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $22.361$27.765 (Hourly); $46,698.770$57,973.320 (Annually)

Talent Acquisition Consultant: JP/MZ


Classification Title : Clerk II Posting Date : Sep 23, 2022 Closing Date : October 7,2022 11:59:00 PM (MST) Number of Openings (up to) : 1Permanent Full-time Union : CSU 52 Department : Community Recreation and Culture Work Location(s) : Commonwealth Community Recreation Centre, 11000 Stadium Rd T5H 4E2


As one of the leading companies in Canada, City of Edmonton offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Edmonton also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are interested to send an application for Online Customer Service Specialist Jobs Edmonton October 2022 by City of Edmonton, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Edmonton region from another company below.

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