Guest Services Supervisor Job Openings by Roehampton Capital in Toronto

Job Title Guest Services Supervisor Job Openings Toronto Roehampton Capital
Pub Date 15 February 2020
Company Roehampton Capital
Location Toronto

Roehampton Capital Vacancies 2020 - Roehampton Capital invites a new official to fill Guest Services Supervisor, that will be placed in Toronto. You will definitely get a better potential customer along with safer dwell in the future. Joining to this company makes a person able to carry out the goal simpler in addition to help the current dream be realized.

To help the business perspective and mission comes on right Roehampton Capital will be wide open on brand-new place as March 2020. Everybody who are interested about filling up this vacant, please take a part in this Guest Services Supervisor recruitment. If you are one which may load requirements, you can try to see more information about Guest Services Supervisor Job Openings below.

Roehampton Capital Job Vacancies 2020

Guest Services Supervisor Job Opening in Toronto

Mary-am Suites is one of Toronto's most popular and fastest-growing providers of luxury furnished apartments. We also operate North York's premier boutique hotelThe Willowdale Hotel Toronto North York. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to ensure our clients receive the ultimate guest experience.


Position: Guest Services Supervisor

Job Type: Full Time (Monday to Friday 8 am to 4 pm and also occasional weekends and evenings, but always available on call)

Location: North York, ON

Job Category: Hospitality, Temporary Accommodations, Guest Services Industry: Corporate Housing, Hospitality, Hotels, Customer Service

Report to: General Manager

Works with: Sales Manager, Housekeeping Supervisors, Financial Controller, Maintenance Technicians

Manages: Guest Services Associates, Night Auditors

Company URL: www.MaryamSuites.com and www.WillowdaleHotel.com


Position Description

The Guest Services Supervisor is a hands-on hospitality leader who works as part of management and is responsible for maintaining our professional and service-oriented guest services department within the company in order to exceed client expectations and direct all efforts to maximize productivity and efficiency of operations including our unique 24/7 front desk.

Primary Objectives:

  • Maintain an industry-leading high-performance guest services team within the company.

  • Increase our guest satisfaction scores.

  • Deliver exceptional service to our guests during their stay.

  • Contribute to creating a dynamic “guest first” culture within the company.

  • Increase company bottom line profits through efficient operations, increased repeat bookings, and limited service recovery rebates/costs by delivering on service promise.

Major Areas of Responsibility:

  • Manage the Front Office Team Members

  • Create a department business plan including Standard Operating Procedures (SOP’s).

  • Ensure team members are properly using systems to maintain accurate, up to date information for all clients and matters.

  • Performance manage team members and provide ongoing training.

  • Prepare the weekly staff schedule for the front dek.
  • Develop and enforce guest services department policies and procedures.

  • Monitor the guest experience from pre-check-in to post check-out to anticipate issues before they occur, adapt to changing circumstances and to meet guest satisfaction targets.

  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

  • Oversea the preparation and distribution of the “Daily Flash” and “Daily News” reports.

  • Chair the guest services department meetings and participate in management meetings.

  • Manage post-check-in relationship with VIP guests.

  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

  • Maintain and monitor "Lost and Found" procedures and policies.

  • Establish and maintain key control system.

  • Maintain required parts of all front office and stationery supplies.

  • Review daily Front Office work and activity reports generated by Night Audit.

  • Accounting Operations

  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.

  • Review Guest Services staff worked hours for payroll compilation and submit to Accounting on a timely basis.

  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

  • Ensure that no-show revenue is maximized through consistent and accurate billing.

  • Ensure correct and accurate cash handling at the Front Desk.

  • Ensure timely receipt of all accounts receivable.

  • Housekeeping Operations

  • Oversee the scheduling of housekeeping services to guests.

  • Conduct quality assurance procedures to ensure cleanliness standards are adhered to.

  • Monitor housekeeping service costs and adhere to productivity requirements.

  • Maintenance Operations

  • Oversee the delivery of maintenance services to guests.

  • Responsible for the scheduling of maintenance hours with the objective of maximizing effectiveness and balancing which projects should be completed in-house and which should be outsourced.

  • Business Development (in conjunction with the Sales Manager)

  • Monitor target market, value proposition and differentiation in the marketplace.

  • Safeguard the Mary-am brand and represent our values in all communication.

  • Constantly monitor the competition and adapt to win business.

  • Work with the Sales Manager to ensure seamless guest/client transition from sales to guest services in order to deliver the ultimate guest experience and encourage repeat business.

  • Work with the Marketing and Revenue Management Manager to identify growth and partnership opportunities.

Required Knowledge, Skills, and Abilities

Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.


  • Broad knowledge and experience in: managing people, customer service.

  • Above average skills in: verbal and written communication.

  • Excellent skills in: project management, organization and planning.

  • Demonstrated ability to: work as part of a team with minimal supervision.

  • Demonstrated ability to: increase guest/client satisfaction and exceed targets.

  • Demonstrated ability to: work under pressure and achieve organization goals.

  • General knowledge of: Microsoft Word, Excel and Google Apps;

  • Experience in: Hospitality industry, extended stay hotels, corporate housing/temporary accommodations industry.

  • Other: Own method of transportation including a valid Ontario driver’s license.

Please Note

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.


If you are interested in this exciting opportunity, please send a cover letter and resume through this website.


We invite all qualified candidates to apply. Interviews will be conducted on a rolling basis.


We thank all those who apply. Only those selected for an interview will be contacted.


© 2020 Mary-am Suites


As one of the leading companies in Canada, Roehampton Capital opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Roehampton Capital also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are fascinated to send an application for Guest Services Supervisor Jobs Toronto March 2020 by Roehampton Capital, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Toronto region from another company below.


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