Manager, Technical Support Job Openings by opentext in Waterloo

Job Title Manager, Technical Support Job Openings Waterloo opentext
Pub Date 2 days ago
Company opentext
Location Waterloo

opentext Vacancies 2020 - opentext offer a chance to apply Manager, Technical Support, that will be placed in Waterloo. You will receive a better prospect along with less dangerous life later on. Signing up for this company makes anyone can do the goal easier and create the aim come true.

To help this corporation perspective along with mission come on legitimate opentext can be started on brand-new place seeing that December 2020. Everybody who are enthusiastic about filling up this vacant, you need to take a part in this Manager, Technical Support recruitment. If you will be one that may fill up requirements, you can try to see further information about Manager, Technical Support Job Openings below.

opentext Job Vacancies 2020

Manager, Technical Support Job Openings in Waterloo

As the Information Company, our mission at is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity:
Want to work with 85% of the world’s top brands and more than 100,000 customers in 140 countries? With Customer Support you have the chance to help our customers use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.
For more than two decades, ™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.
Our Senior Manager, Customer Support position offers you an opportunity to learn exciting technologies which would enable you to support our customers. Critical thinking is something that you’ll leverage on an ongoing basis as each customers situation is unique therefore you will need to be creative with your solutions. Our strong team-based environment ensures that if you get stuck or need some help, you’ll always feel supported.
You are great at:
Reporting to the Director of Technical Support you will be responsible for meeting key objectives for teams you will be managing.
Direct responsibility to oversee the operations of the Customer Support team. This encompasses time management, issue prioritization, and policy compliance.
Deliver a customer centered philosophy.
Mentor Customer Support team members.
Manage all customer relations for customer problems that are escalated to your attention. This includes developing action plans for escalated customer problems, informing customers of the plans, and keeping customers apprised of the progress.
Develop standard operating procedures for the Open Text Customer Support team.
Participate in Human Resource activities such as hiring, performance management, training, etc.
To keep the Senior Management of North American Customer Support advised of all problems and potential problems within the Open Text Customer Support team and make recommendations towards finding solutions.
To provide leadership and facilitate open communication between Product Specialists within the group and other departments within Open Text.
Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.
What it takes:
7+ years previous experience working in a managerial role with direct responsibility of teams supporting Enterprise customers
Strong team building skills and previous experience leading technical teams
Previous experience interfacing with customers in a support capacity
Excellent communication skills, written and verbal.
Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment.
Any combination of the following skills or knowledge is a must:
Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers
Experience working with relational DBMS (Oracle, MS SQL Server and IBM DB2)
Working experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix)
Enterprise Content Management
As a 24x7x365 organization, shift work, holidays and on-call responsibilities may be required.
At we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests[at] Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA) , Equal Employment Opportunity and Employee Polygraph Protection Act

As one of the leading companies in Canada, opentext offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. opentext also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowledge through the company programs.

If You are interested to submit an application for Manager, Technical Support Job Openings Waterloo December 2020 by opentext, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Waterloo region from another company below.

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