Guest Services Representative / Night Auditor Job Openings by Holiday Inn Express and Suites North Bay in North Bay,

Job Title Guest Services Representative / Night Auditor Job Openings North Bay, Holiday Inn Express and Suites North Bay
Pub Date
Company Holiday Inn Express and Suites North Bay
Location North Bay,

Holiday Inn Express and Suites North Bay Hiring 2020 - Holiday Inn Express and Suites North Bay give away a chance to apply Guest Services Representative / Night Auditor, that will be placed in North Bay,. You will definitely get a better chance as well as safer dwell later on. Becoming a member of this firm makes a person able to meet the objective simpler in supplementary to support the current dream be realized.

To help this company perspective and mission comes on legitimate Holiday Inn Express and Suites North Bay is actually started on fresh placement since June 2020. Everyone who are considering filling this particular vacant, make sure you take part in this kind of Guest Services Representative / Night Auditor recruitment. If you will be one that can certainly fill up qualifications, you can look at further info about Guest Services Representative / Night Auditor Job Openings below.

Holiday Inn Express and Suites North Bay Jobs 2020

Guest Services Representative / Night Auditor Job Openings in North Bay,

Position Summary:

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Duties & Responsibilities:

  • Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Hotel, in an attentive, courteous and efficient manner. Effectively handle guest feedback to ensure that required corrective and preventative actions are taken to achieve 100% guest satisfaction prior to guest's departure.
  • Champion guest retention through exceptional guest experience in order to ensure that each guest is encouraged to rebook prior to departure.
  • Fully engage in collaborative working relationship with all hotel departments to improve service delivery and efficiency and create a seamless guest experience.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
  • Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Keep lobby, back area and desk area clean and presentable.
  • Open and close shift make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems related complaints or problems.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Have a thorough knowledge of emergency procedures.
  • Other duties as assigned by management.

Job Requirements & Qualifications:

  • Must be available to work am, pm, overnight shifts, weekdays, weekends and holidays
  • Previous accounting or hotel front desk experience required
  • Must have ability to handle fast paced, multi-tasking, guest focused environment
  • Must have excellent organization, communication, customer service and interpersonal skills
  • Must have completed minimum Secondary School Certificate
  • Proficient with Microsoft Word, Excel, network systems (Opera would be an asset)
  • Bilingualism would be considered an asset

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation

Job Type: Part-time

Experience:

  • customer service: 1 year (Preferred)

As one of the leading companies in Canada, Holiday Inn Express and Suites North Bay opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Holiday Inn Express and Suites North Bay also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowledge through the company programs.

If You are fascinated to send an application for Guest Services Representative / Night Auditor Job Openings North Bay, June 2020 by Holiday Inn Express and Suites North Bay, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in North Bay, region from another company below.


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