Guest Services Representative / Night Auditor Job Openings by Holiday Inn Express and Suites North Bay in North

Job Title Guest Services Representative / Night Auditor Job Openings North Holiday Inn Express and Suites North Bay
Pub Date 2 November 2019
Company Holiday Inn Express and Suites North Bay
Location North

Holiday Inn Express and Suites North Bay Jobs 2019 - Holiday Inn Express and Suites North Bay offer an opportunity to apply Guest Services Representative / Night Auditor, that will be placed in North. You will definitely get a better potential customer as well as less dangerous life sometime soon. Becoming a member of this firm makes a people able to do the purpose less complicated and make current aspiration come true.

To help this business eyesight along with mission come on legitimate Holiday Inn Express and Suites North Bay is usually open up for fresh placement as December 2019. Everybody who are enthusiastic about filling up this specific vacant, make sure you take part in this kind of Guest Services Representative / Night Auditor recruitment. If you will be the one which might fill up qualifications, you can attempt to learn further information about Guest Services Representative / Night Auditor Job Openings below.

Holiday Inn Express and Suites North Bay Job Vacancies 2019

Guest Services Representative / Night Auditor Job Opening in North

Position Summary:

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Duties & Responsibilities:

  • Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Hotel, in an attentive, courteous and efficient manner. Effectively handle guest feedback to ensure that required corrective and preventative actions are taken to achieve 100% guest satisfaction prior to guest's departure.
  • Champion guest retention through exceptional guest experience in order to ensure that each guest is encouraged to rebook prior to departure.
  • Fully engage in collaborative working relationship with all hotel departments to improve service delivery and efficiency and create a seamless guest experience.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
  • Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Keep lobby, back area and desk area clean and presentable.
  • Open and close shift make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems related complaints or problems.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Have a thorough knowledge of emergency procedures.
  • Other duties as assigned by management.

Job Requirements & Qualifications:

  • Must be available to work am, pm, overnight shifts, weekdays, weekends and holidays
  • Previous accounting or hotel front desk experience required
  • Must have ability to handle fast paced, multi-tasking, guest focused environment
  • Must have excellent organization, communication, customer service and interpersonal skills
  • Must have completed minimum Secondary School Certificate
  • Proficient with Microsoft Word, Excel, network systems (Opera would be an asset)
  • Bilingualism would be considered an asset

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation

Job Type: Part-time

Experience:

  • customer service: 1 year (Preferred)

As one of the leading companies in Canada, Holiday Inn Express and Suites North Bay opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Holiday Inn Express and Suites North Bay also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.

If You are interested to send an application for Guest Services Representative / Night Auditor Jobs North December 2019 by Holiday Inn Express and Suites North Bay, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in North region from another company below.


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