Front Desk Agent Job Openings by Country Inn & Suites by Radisson in Belleville

Job Title Front Desk Agent Job Openings Belleville Country Inn & Suites by Radisson
Pub Date 12 February 2020
Company Country Inn & Suites by Radisson
Location Belleville

Country Inn & Suites by Radisson Hiring 2020 - Country Inn & Suites by Radisson calls a new official to fill Front Desk Agent, that will be placed in Belleville. You will receive a better chance as well as less dangerous life later on. Joining to this firm makes anyone can do the purpose less complicated and make current aspiration come true.

To help the corporation eyesight along with mission come on legitimate Country Inn & Suites by Radisson is usually open on fresh placement seeing that February 2020. Everybody who are enthusiastic filling this vacant, please take a part in this Front Desk Agent recruitment. If you will be the one which may fill up requirements, you can look at further information about Front Desk Agent Job Openings below.

Country Inn & Suites by Radisson Recruitment 2020

Front Desk Agent Job Opening in Belleville

Part - time Front Desk Agent

Country Inn and Suites by Radisson, Belleville, Ontario

POSITION AVAILABLE: FRONT DESK

REPORTS TO: FRONT OFFICE MANAGER / GENERAL MANAGER

245 North Front Street, Belleville, Ontario

***STATUS: Must be resident of Canada -must be currently living in Canada and be ready to provide proof of eligibility to Work in Canada or be a Canadian Citizen. (Please do not apply if you do not meet this requirement).

SUMMARY:

Under the general guidance and supervision of the Front Office Manager, General Manager the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception. This position is 1 -2 shifts per week.

If you carry the hospitality attitude and passion to delivering and exceptional customer service experience and seeking for an exciting experience. We want to meet you.

RESPONSIBILITIES

  • Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
  • Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
  • Room block all VIP's, group and special requests.
  • Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
  • Prepares guest keys using key envelopes and/or room slips.
  • Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
  • Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
  • Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
  • Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
  • Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
  • Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
  • Mails any delayed guest charge receipts.
  • Assists with room reservations and switchboard operation when necessary.
  • Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
  • Negotiates rates within parameters set by the FOM.
  • Reports to supervisors any guest complaints or security issues.
  • Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
  • Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
  • Handle all guest inquiries, concerns or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
  • Ensures guest satisfaction at all times.
  • The Guest Service Agent may be required to work as a night auditor shift from time to time as per business needs.
  • Other Tasks may be assigned as required.

REQUIRMENTS:

  • Minimum of 2 years’ experience in Hotel Front Desk role
  • Knowledge of Opera/ Reservations system is preferred
  • Weekend availability and flexible working hours
  • Strong analytical abilities, detail oriented and able to multitask
  • High school or college diploma in Hospitality or Tourism an asset
  • Advanced knowledge of Excel & Microsoft Office
  • Bilingual a plus
  • Outgoing Positive Attitude

Interested candidates please apply to this job posting on Indeed.ca

Please note that due to high volume of applicants only short-listed candidates will be contacted.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Type: Part-time

Salary: $14.00 to $14.25 /hour

Experience:

  • Customer Service: 2 years (Required)

Language:

  • English (Required)
  • French (Preferred)

As one of the leading companies in Canada, Country Inn & Suites by Radisson offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Country Inn & Suites by Radisson also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and erudition through the company programs.

If You are interested to submit an application for Front Desk Agent Job Openings Belleville February 2020 by Country Inn & Suites by Radisson, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Belleville region from another company below.


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