Bilingual Customer Service Representative / Représentant, Centre D’appels (Part-time) Job Openings by Cigna in Montréal

Job Title Bilingual Customer Service Representative / Représentant, Centre D’appels (part-time) Job Openings Montréal Cigna
Pub Date 30+ days ago
Company Cigna
Location Montréal

Cigna Recruitment 2020 - Cigna needs a new worker to apply Bilingual Customer Service Representative / Représentant, Centre d’appels (Part-time), that will be placed in Montréal. You will receive a better potential customer along with safer dwell sometime soon. Becoming a member of this company makes a people can attain the purpose less complicated and make current aspiration come true.

To help this company perspective and mission happens on right Cigna is actually open of fresh placement as November 2020. All people who are enthusiastic answering this vacant, remember to engage in this Bilingual Customer Service Representative / Représentant, Centre d’appels (Part-time) recruitment. If you are one which can certainly fill up qualifications, you can try to see further information about Bilingual Customer Service Representative / Représentant, Centre d’appels (Part-time) Job Openings below.

Cigna Recruitment 2020

Bilingual Customer Service Representative / Représentant, Centre d’appels (Part-time) Job Opening in Montréal

The Provider Claims Processing Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.
This is a part-time position working up to 20 hours per week.
Key Responsibilities:
Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
Identify and assess the caller’s needs
Provide accurate, and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a world class customer service experience with every interaction
Other duties as assigned
Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Problem-solving skills
Flexible working days, evenings and holidays
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
Bilingualism in French is required
Le personnel du Centre d’appels à l’intention des fournisseurs agit à titre d’intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d’appels doit refléter l’engagement d’Express Scripts Canada en matière d’accessibilité et de rapidité de réponse aux fournisseurs. Ce poste est essentiel au maintien des objectifs et du niveau de service contractuels.
Il s'agit d'un poste à temps partiel travaillant jusqu'à 20 heures par semaine.
Responsabilités principales
Répondre aux appels provenant de différents professionnels de la santé.
Répondre aux questions sur l’admissibilité aux couvertures (soins dentaires, médicaments, équipement médical et fournitures médicales, soins médicaux complémentaires, soins de la vue et counseling en santé mentale) ainsi qu’à des questions relatives aux demandes de règlement.
Déterminer les besoins de l’appelant et les évaluer.
Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
Offrir du soutien technique, au besoin, afin d’aider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
Collaborer avec les autres équipes et services de l’entreprise.
Communiquer de manière efficace.
Offrir une expérience client hors pair lors de chaque interaction.
Accomplir d’autres tâches, au besoin.
Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre d’appels est ouvert du lundi au vendredi de 6 h 30 à minuit, ainsi que les fins de semaine et les jours fériés, de 8 h à minuit.
Posséder d’excellentes habiletés de communication à l’oral comme à l’écrit.
Présenter d’excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
Être en mesure de résoudre des problèmes.
Être en mesure de travailler le jour, le soir et les jours fériés.
Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
Être bilingue (français et anglais) est requis.
Express Scripts Canada is a company
Express Scripts Canada is a subsidiary of Express Scripts, a company. Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. offers an integrated suite of health services through , Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: eschr2[at] Do not email eschr2[at] for an update on your application or to provide your resume as you will not receive a response.

As one of the leading companies in Canada, Cigna opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Cigna also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowing through the company programs.

If You are interested to send an application for Bilingual Customer Service Representative / Représentant, Centre d’appels (Part-time) Job Openings Montréal November 2020 by Cigna, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Montréal region from another company below.

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