Desktop Management Support 2 Job Openings by DiverseLynx in Toronto

Job Title Desktop Management Support 2 Job Openings Toronto DiverseLynx
Pub Date 12 June 2020
Company DiverseLynx
Location Toronto

DiverseLynx Jobs 2020 - DiverseLynx give an opportunity to apply Desktop Management Support 2, that will be placed in Toronto. You will receive a better chance along with safer dwell sometime soon. Joining to this firm makes a people can do the objective simpler in supplementary to support the current dream be realized.

To help the organization vision and mission arrives on right DiverseLynx will be wide open on fresh placement since July 2020. Everybody who are enthusiastic about staffing this vacant, remember to engage in this Desktop Management Support 2 recruitment. If you are one which can certainly fill up requirements, you can try to see more info about Desktop Management Support 2 Job Openings below.

DiverseLynx Recruitment 2020

Desktop Management Support 2 Job Openings in Toronto

    Job Description
    • Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals.
    • Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents.
    • Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

    Position duties and responsibilities:
  • Provide Level-1/2 technical support for supported desktops, laptops, and peripherals.
  • This includes the following activities:
  • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in IT projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems issues involving desktop, laptops, mobile devices or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Provide feedback and make recommendations to appropriate teams for creation and maintenance of standard images Demonstrates good judgment in selecting methods and techniques for obtaining solutions Troubleshooting and resolving technical incidents including network connectivity issues Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers Able to communicate technical information to both technical and non-technical personnel Providing case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Escalate unresolved issues to management promptly Provide feedback and recommendations for KBA (Knowledge Based Articles)

  • Qualifications:
    • Ability to work independently and take ownership Strong technical and analytical skills required Intermediate knowledge of supported Microsoft Windows operating systems Intermediate experience with Active Directory administration Intermediate knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities Experience troubleshooting local area network (LAN) and VPN connectivity issues

    Education and/or work experience:
    • Associate's Degree or equivalent certification and experience required
    • A+ Certification recommended, MCTS, MCITP, ITIL Certification preferred
    • 1+ year(s) of related experience
    • Experience working in corporate environment will be considered an asset SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc.)Ability to travel as required

As one of the leading companies in Canada, DiverseLynx opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. DiverseLynx also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and erudition through the company programs.

If You are interested to submit an application for Desktop Management Support 2 Job Openings Toronto July 2020 by DiverseLynx, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Toronto region from another company below.

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