Technical Support Engineer Job Openings by Hextom Inc. in Toronto

Job Title Technical Support Engineer Job Openings Toronto Hextom Inc.
Pub Date 30+ days ago
Company Hextom Inc.
Location Toronto

Hextom Inc. Hiring 2020 - Hextom Inc. give away a chance to apply Technical Support Engineer, that will be placed in Toronto. You will definitely get a better potential customer along with safer dwell later on. Joining to this company makes a person able to attain the objective simpler in addition to aid the current dream be realized.

To help this company eyesight along with mission come on correct Hextom Inc. will be wide open of fresh placement seeing that November 2020. All people who are enthusiastic about filling up this specific vacant, remember to engage in this Technical Support Engineer recruitment. If you will be one that might fill up requirements, you can attempt to learn more information about Technical Support Engineer Job Openings below.

Hextom Inc. Jobs 2020

Technical Support Engineer Job Opening in Toronto

We are …

Hextom is a SaaS (Software-as-a-Service) company based in North York, ON. We provide a set of software to enable e-commerce business to grow sales and save time on store management.

Our increasing set of software is ranging from customer engagement, SEO/conversion optimization to inventory management, store automation. Our goal is to provide a suite of software for e-commerce businesses of all sizes. We have integrated into Shopify ecosystem. With more than 50,000 users, we became one of the top partners with Shopify.

We are looking to add a Technical Support Engineer to our team. You'll work with customers to identify and resolve issues they are experiencing while using the software. You will also be testing, documenting, and reporting found bugs to our development team. This role is perfect for you, if you are interested in a career as a technical support professional, or interested in being exposed to career path of software development, especially front-end development.

In this role, you will …

  • Deliver thorough answers to questions raised by App users. Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.
  • Troubleshoot issues reported by users from both user behavioural and technical perspectives. Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. Escalate potential bugs and feature requests to the development team.
  • Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.
  • Work with the development team on issues, and brainstorm solutions.

You have …

  • Working experience of technical support for tech company, ideally a software company
  • Fluency in the English, strong written and verbal communication skills
  • Proactive and own issues from beginning to end, detail oriented
  • Experience on HTML, CSS, JavaScript/jQuery, and Liquid
  • Adaptability and flexibility, working in past-pace environment

Nice to have …

  • Working knowledge of Shopify, especially theme modifications
  • A great attitude and desire to help people & solve problems
  • Passion for discovering how and why products succeed

We offer …

  • Competitive compensation
  • A highly collaborative team to work with, and help you to make great accompaniments
  • Flexible hours
  • Remote work option

Hextom is a fast-evolving company, the same of our people, so every position comes with many upward mobility and career growth. We’re here to support each other. We will work very closely with you to help you carve out the path of your dreams.

Job Types: Full-time, Contract

Education:

  • Bachelor's Degree (Preferred)

Language:

  • English (Required)

Work remotely:

  • Yes

As one of the leading companies in Canada, Hextom Inc. offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Hextom Inc. also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are interested to submit an application for Technical Support Engineer Jobs Toronto November 2020 by Hextom Inc., please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Toronto region from another company below.


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