Front Office Manager Job Openings by Holiday Inn & Suites Ambassador Bridge in Windsor

Job Title Front Office Manager Job Openings Windsor Holiday Inn & Suites Ambassador Bridge
Pub Date 15 November 2019
Company Holiday Inn & Suites Ambassador Bridge
Location Windsor

Holiday Inn & Suites Ambassador Bridge Hiring 2019 - Holiday Inn & Suites Ambassador Bridge is looking for the candidates to apply Front Office Manager, that will be placed in Windsor. You will definitely get a better chance along with less dangerous life in the future. Signing up for this corporation makes anyone able to do the purpose less complicated and make current aspiration come true.

To produce the business vision and mission arrives on legitimate Holiday Inn & Suites Ambassador Bridge is actually open up for brand-new place since December 2019. All people who are interested answering this specific vacant, remember to engage in this Front Office Manager recruitment. If you are one that may load qualifications, you can try to see more information about Front Office Manager Job Openings below.

Holiday Inn & Suites Ambassador Bridge Recruitment 2019

Front Office Manager Job Openings in Windsor

The Holiday Inn & Suites Ambassador Bridge is seeking a Front Office Manager to join our team! If you have a passion to exceed guest expectations, inspire a team to deliver the highest level of guest services, and a passion for service excellence, we want to hear from you!

The Front Office Manager, reporting directly to the General Manager, manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the Brand and Company standards in all areas supervised.

PRIMARY RESPONSIBILITIES:

  • Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies and procedures.
  • Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
  • Must ensure that all personnel are trained & kept well informed of department objectives and policies.
  • Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
  • Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
  • Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
  • Maintains reservations systems such as Yield Management System and Property Management System.
  • Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
  • Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
  • Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
  • Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
  • Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
  • Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests services while realizing full profit potential.
  • Display a high degree of professionalism and integrity as befitting a member of management.
  • Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.
  • Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
  • As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

Note: Other duties as assigned by supervisor or management

HEALTH & SAFETY RESPONSIBILITIES:

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

MINIMUM QUALIFICATIONS AND SKILLS:

  • 2-3 years of supervisor experience in a guest service environment.
  • Four-year college degree is preferred, but not required and/or equivalent work experience. Special consideration will be given to those who exhibit exemplary performance.
  • Hospitality degree/diploma considered an asset.
  • Strong background in the development & execution of business, marketing & sales plans & operating budgets.
  • Proven track record in revenue management, exceeding market share and sales targets.
  • Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
  • Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.

WORKING CONDITIONS:

  • Will be required to work nights, weekends and holidays when necessary
  • Will be required to work in fast paced, stressful environment
  • Will be required to be on call when away from work

IN OUR COMMITMENT TO PROVIDE A SELECTION PROCESS AND WORK ENVIRONMENT THAT IS INCLUSIVE AND BARRIER FREE*, ACCOMMODATION WILL BE PROVIDED IN ACCORDANCE WITH THE ONTARIO HUMAN RIGHTS CODE. ANY SPECIAL ACCOMMODATION NEEDS REQUIRED IN ORDER TO ALLOW YOU TO PARTICIPATE IN THE HIRING PROCESS TO YOUR FULL POTENTIAL CAN BE ARRANGED IN ADVANCE BY CONTACTING THE HIRING MANAGER TO ARRANGE REASONABLE AND APPROPRIATE ACCOMMODATION

Job Type: Full-time

Salary: $42,000.00 to $45,000.00 /year

Experience:

  • supervisor: 2 years (Required)

Education:

  • Bachelor's Degree (Preferred)

Location:

  • Windsor, ON (Preferred)

As one of the leading companies in Canada, Holiday Inn & Suites Ambassador Bridge offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Holiday Inn & Suites Ambassador Bridge also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowing through the company programs.

If You are interested to send an application for Front Office Manager Jobs Windsor December 2019 by Holiday Inn & Suites Ambassador Bridge, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Windsor region from another company below.


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