Senior IT Support Technician (ACiT/ACMT) Job Openings by Parsons in Markham

Job Title Senior It Support Technician (acit/acmt) Job Openings Markham Parsons
Pub Date 14 October 2019
Company Parsons
Location Markham

Parsons Hiring 2019 - Parsons calls the best people to fill Senior IT Support Technician (ACiT/ACMT), that will be placed in Markham. You will definitely get a better potential customer along with safer dwell later on. Joining to this business makes a person able to meet the ones aim much easier as well as produce the desire becoming reality.

To help this company perspective and mission arrives on legitimate Parsons can be open up for brand-new place since December 2019. All people who are enthusiastic answering this particular vacant, you need to take a part in this Senior IT Support Technician (ACiT/ACMT) recruitment. If you will be the one that may fill up qualifications, you can attempt to learn more information about Senior IT Support Technician (ACiT/ACMT) Job Openings below.

Parsons Jobs 2019

Senior IT Support Technician (ACiT/ACMT) Job Openings in Markham

You approach each relationship as a partnership; you want to fully understand a person's needs and are very strategic in addressing them uniquely; your caring disposition allows to you come up with innovative solutions to ensure the most comfortable, efficient and satisfying result for your end users. You possess an innate ability to think about how your current service will tie into future service needs for the business. If you are at your best when helping others, then our organization wants to hear from you.

In this role, you will provide tier II technical support for the installation, repair, and maintenance of Apple computers, workstations and related software and hardware used in the Parsons environment and be the go-to person for all Apple products and technology. Even with being the Apple go to person, you should have a wide knowledge of Microsoft and Linux operating systems and applications to support in other areas as necessary. You will work with others in the end user computing support team and other IT work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware.

RESPONSIBILITIES:

  • Provide in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment. Working knowledge of operating within a cloud centric environment.
  • Troubleshoot software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software.
  • Screen and diagnose internal inquiries and work requests for maintenance of personal computers. Identify incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IT groups.
  • Recommend changes to existing procedures.
  • Provide direction and training to lower-level End User Support team members.
  • Assure all activities are documented and reported according to Parsons and IT standards.
  • Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the users satisfaction.
  • Maintain knowledge of current trends in the development of end user hardware and software.
  • May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
  • Assist with project mobilization activities; may work with projects having to do with IT infrastructure hardware.

EDUCATION/EXPERIENCE:

High school diploma and 4+ years of related work experience providing support to end users or working in an IT support role, or an equivalent combination of work experience and education. A 2-year degree in Computer Science (or related curriculum) and knowledge of engineering applications preferred.

Certifications:

Apple Training & Certifications:

  • ACiT
  • ACMT


SKILLS/COMPETENCIES:

  • Knowledge of Microsoft operating system, macOS, Linux and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Knowledge/understanding of virtual desktop and mobile computing.
  • Knowledge of the MIS environment and a functional knowledge of assigned areas of specialized technical expertise.
  • Excellent customer service skills.
  • Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
  • Written, oral and verbal communication skills appropriate for the position.

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Ready for action? Were looking for the kind of people who see this opportunity and dont hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.


As one of the leading companies in Canada, Parsons offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Parsons also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are interested to submit an application for Senior IT Support Technician (ACiT/ACMT) Job Openings Markham December 2019 by Parsons, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Markham region from another company below.


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