Customer Service & Social Media Associate Job Openings by Majorel in Waterloo

Job Title Customer Service & Social Media Associate
Pub Date 30+ days ago
Company Majorel
Location Waterloo

Majorel Careers 2021 - Majorel calls a new employee to apply Customer Service & Social Media Associate, that will be placed in Waterloo. You will definitely get a better prospect along with less dangerous life later on. Joining to this corporation makes anyone able to meet the aim simpler in supplementary to support the current dream be realized.

To help the company vision and mission comes on right Majorel will be wide open of fresh placement as March 2021. All people who are considering about filling up this particular vacant, make sure you take part in this kind of Customer Service & Social Media Associate recruitment. If you will be the one which can certainly fill up qualifications, you can attempt to learn more info about Customer Service & Social Media Associate Job Openings below.

Majorel Jobs 2021

Customer Service & Social Media Associate Job Openings in Waterloo

Customer Service & Social Media Associate Canada, Inc., 619B Kumpf Drive, Waterloo, Ontario, Canada Virtual Req #588

Thursday, December 10, 2020

Company Summary: supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at . We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
Position Summary: The Customer Service Representative 1 supports one of the world’s leading companies in the construction equipment industry. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct team or department. You will provide customers with product and warranty information, first tier technical troubleshooting for portable consumer generator products, as well as onboarding assistance for potential Authorized Sales and Service Centers. Support channels include phone and email.
Overall Responsibilities:
  • Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities
  • Respond to general questions and facilitate problem resolution
  • Provide information and direct inquiries appropriate for the identified customer needs
  • Troubleshoot basic technical/mechanical product issues
    • Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation
    • Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
    • Must be available to work any shift within the hours of operation
    • Provides support to customer via phone and email
    • Track all contacts within the specified systems
    • Educate customers about specific service and support benefits
    • Use of tools to perform job duties
    • Other duties as assigned

Job Requirements:
  • Basic small engine/generator technical/mechanical acumen
  • Must have working knowledge of generator function and parts
  • Must possess basic mechanical aptitude
  • Demonstrated ability to question logically and effectively to identify the root cause of a problem
  • Ability to be a flexible and adapt to new situations quickly, anticipate the next question/issue, with a focus toward first contact resolution
  • Demonstrates self-assurance in communicating with customers and possess excellent rapport building skill
  • Must be fluent in written grammar and spelling and able to communicate in the business writing style in language(s) hired for
  • Must be fluent in professional verbal communication in language(s) hired for
  • Excellent written and verbal communication skills in the languages hired for
  • Understand and comply with all company and departmental rules and regulations, policies and procedures
  • Must have working knowledge of Microsoft software products; Excel, Word, Outlook, SharePoint
  • Must be capable of typing at 40 WPM as verified by a formal test
  • Must be a self-starter, organized, detail oriented and have ability to handle multiple tasks simultaneously
  • Strong knowledge and experience working with contact tracking and CRM systems
  • Must be flexible to work all shifts within the department’s operating hours
  • Regular predictable attendance required
  • High school diploma or equivalent is required
  • Previous contact centre experience is preferred
  • Intermediate Windows based PC and software knowledge

Requirements for Work from Home Agents:
  • A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours
  • Work conditions of the employee’s residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees
  • The designated office area should be reasonably soundproof so that you may work uninterrupted by noise
  • Monitors must be able to be positioned in such a way as to not face ground-level windows
  • Must have a hardwired high speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted
  • Designated office area must have a surge protected electrical outlet(s)

Other details

  • Job Family


  • Pay Type


  • Employment Indicator


  • Hiring Rate


  • Travel Required


  • Travel %


  • Telecommute %


  • Required Education

    High School

  • Job Start Date

    Monday, January 18, 2021

As one of the leading companies in Canada, Majorel opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Majorel also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowledge through the company programs.

If You are interested to send an application for Customer Service & Social Media Associate Job Openings Waterloo March 2021 by Majorel, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Waterloo region from another company below.

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