Lead Guest Services (Valet/ Bell Person/ Door Person) Job Openings by ShangriLa Hotels and Resorts in Toronto

Job Title Lead Guest Services (valet/ Bell Person/ Door Person) Job Openings Toronto ShangriLa Hotels and Resorts
Pub Date 15 January 2020
Company ShangriLa Hotels and Resorts
Location Toronto

ShangriLa Hotels and Resorts Hiring 2020 - ShangriLa Hotels and Resorts is seeking a new employee to fill Lead Guest Services (Valet/ Bell Person/ Door Person), that will be placed in Toronto. You will receive a better chance as well as safer dwell later on. Becoming a member of this business makes anyone able to do the purpose less complicated and make current aspiration come true.

To produce this organization perspective and mission happens on legitimate ShangriLa Hotels and Resorts is actually started on fresh placement seeing that February 2020. All people who are enthusiastic filling this particular vacant, make sure you take part in this kind of Lead Guest Services (Valet/ Bell Person/ Door Person) recruitment. If you will be one that can certainly load requirements, you can look at further info about Lead Guest Services (Valet/ Bell Person/ Door Person) Job Openings below.

ShangriLa Hotels and Resorts Recruitment 2020

Lead Guest Services (Valet/ Bell Person/ Door Person) Job Openings in Toronto

Make the most positive impact on guest experiences throughout all aspects of the guest’s visit with personal commitment and an emotional sense of true hospitality.

Lead Guest Services

  • Demonstrate a high level of integrity; provide a 5 diamond/5 star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family
  • As a Shangri-La Ambassador, meet service expectations proactively, promptly, professionally, with attention to detail, while projecting truly nurturing and warm hospitality, respecting privacy and emotional well-being
  • Inspire a high level of creativity, personal commitment to quality of service, show care and awareness
  • Provide efficient, courteous, and professional assistance to Guests as well as Colleagues
  • Understand and anticipate the Guests needs, show genuine sense of interest and personalize the interaction with the Guest.
  • Greet Guests with recognition and natural use of name, provide information about the Hotel facilities and services, and offer a Hotel orientation when needed
  • Circulate, observe and interact with guests to maintain close contact, actively seeking feedback regarding the Guest experience
  • Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards
  • As a senior colleague on the Guest Services team, be proactive, anticipate possible challenges and execute seamless experiences
  • Rotate between shifts at the Front Door, Airport and in Bell services, receiving guests at the airport, greeting guests at the hotel, opening doors, providing assistance with luggage and other items, and providing valet services as well as cashiering.
  • Park vehicles for guests, registered residents, and other visitors who require valet parking
  • Voluntarily carry luggage for guest checking in or out according to standards
  • Proactively communicate with internal colleagues to advise of guest arrival or particular service needs, issues or concerns as appropriate
  • Ensure compliance to all hotel policies, standards, programs and core practices
  • Answer bell desk phone calls and guest services email in a timely manner
  • Assist with escorting Guests to their room after arrival
  • Ensure safety of guests and guests’ belongings
  • Inform the security department of any concerns in the public areas
  • Responsible for assisting the concierge as necessary, in order to deliver a legendary customer experience to all guests
  • Take active part in the “One Team One Way” concept and from time to time, take part in crunches with housekeeping and/or Food and Beverage in order to accomplish specific tasks
  • Promote bosk, Lobby Lounge and other hotel services such as transportation to drive Gross Operating Profit
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
  • Assist with monthly reports and scheduling
  • Keep the bell closet and storage room tidy and clean
  • Perform valet ticket and luggage tag inventory
  • Prepare and supervise group porterage arrivals and departures
  • Participate in weekly internal audit
  • Undertake other ad hoc related responsibilities, as required

Departmental Trainer:

  • Assist in identifying departmental training needs for monthly training plans
  • Coordinate and conduct technical skills, service and product knowledge training with all Guest Services Colleagues
  • Observe, coach and train on the floor and in public areas to ensure operation standards are achieved and periodically check to ensure standards are maintained
  • Oversee and implement new colleague training; ensuring that the new colleague is comfortable with welcome kit materials and task competency list
  • Ensure consistency of training with all new colleagues

The following is considered mandatory for this position:

  • Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
  • Detail oriented – Care and attention to details in a multi-tasking environment.
  • Functional Competence – Able to safely lift up to 75lbs, familiarity with 5 star expectations for Front Door, Airport Host and Bell services.
  • Operational Competence – Familiarity with/ability to learn and follow Shangri-La deliverables, Shangri-La Toronto service standards, programs, policies and procedures.
  • Communication – 100% English language proficiency, other languages desired.
  • Decision making – Able to prioritize, making prompt and reasonable decisions.
  • Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
  • Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
  • Ethical and professional conduct – Fulfills responsibilities with highest integrity.
  • Technology proficiency– Fully competent in all systems used within department, including Windows based programs and PDA technology, CVPS, OPERA and POS Systems.

Shangri-La hotel, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

  • Minimum 2 years previous work experience in a similar capacity with an international world-class luxury hotel.
  • Previous Shangri-La Hotels and Resorts experience highly preferred or comparable experience with key competitor.
  • Relevant experience as valet, bellman or driver.
  • Required to work evenings, weekends, and/or holidays.
  • Must have a valid Ontario Class G Driver’s License.
  • Be familiar with both automatic and manual transmission.
  • Must be in possession of valid Canadian work permit to be eligible to be considered.
  • Multi-lingual and knowledge of common greetings in other languages an asset.

Job Type: Full-time


  • Ontario Class G Driver License (Required)

As one of the leading companies in Canada, ShangriLa Hotels and Resorts offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. ShangriLa Hotels and Resorts also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and erudition through the company programs.

If You are interested to submit an application for Lead Guest Services (Valet/ Bell Person/ Door Person) Jobs Toronto February 2020 by ShangriLa Hotels and Resorts, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Toronto region from another company below.

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