SHIFT LEADER Job Openings by City of Toronto in Toronto

Job Title Shift Leader Job Openings Toronto City of Toronto
Pub Date 7 February 2020
Company City of Toronto
Location Toronto

City of Toronto Careers 2020 - City of Toronto provide a chance to fill SHIFT LEADER, that will be placed in Toronto. You will receive a better chance as well as safer dwell sometime soon. Becoming a member of this firm makes anyone can reach the goal easier and create the aim come true.

To produce the organization vision and mission happens on legitimate City of Toronto is usually open on brand-new place seeing that March 2020. Everybody who are interested about staffing this specific vacant, make sure you take part in this kind of SHIFT LEADER recruitment. If you will be one which can certainly load requirements, you can attempt to learn further info about SHIFT LEADER Job Openings below.

City of Toronto Jobs 2020

SHIFT LEADER Job Opening in Toronto

Job ID: 4465

Job Category: Operations & Maintenance

Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs

Work Location: VariousSee Below

Job Type & Duration: Part-time

Salary: $82,430.40$96,824.00. Please note: The salary reflects 2019 rates.

Shift Information: See Below

Affiliation: Non-Union

Number of Positions Open: 20

Posting Period: 07-Feb-2020 to 24-Feb-2020

Here’s a chance to make a difference in the lives of people that are homeless. Working within the ’s Shelter, Support & Housing Administration Division, you’ll join a dedicated team delivering shelter services while promoting stable housing solutions. Are you ready to lead?

Reporting to the Manager, Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the 's Programs and Services, please visit our website at

As a Shift Leader, you’ll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance and leading staff development through motivation and training.

Working collaboratively with other supervisory staff, you’ll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.

Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. Managing labour relations will be an integral part of this role, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates identified needs with input from clients and community agencies.

Skilled in customer service, communication and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.

Key Qualifications:

  • Post-secondary education in a discipline pertinent to this work or the equivalent combination of education and experience.
  • Considerable experience in assisting persons who are homeless and experiencing psycho/social/physical, emotional and/or environmental problems in a social service setting.
  • Considerable experience supervising staff in a social services or human services environment.
  • Experience in program or policy development.
  • Ability to train, lead, motivate, coach, and develop individuals and teams.
  • Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
  • Knowledge of current issues related to homelessness, including working with street involved individuals, Housing First, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies, etc.
  • Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
  • Ability to work rotating shifts, including days, evenings, overnights, weekends and holidays on a pre-scheduled and call-in basis.

SHIFT WORK SCHEDULE: For all programs in the Shelter, Support & Housing Administration Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons & overnight shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.

Please note: Work schedules are posted six (6) weeks in advance and part-time shift leaders work on average between 20 – 40 hours per week. As full-time opportunities arise, our part-time workforce receives consideration prior to external candidates.

A Vulnerable Sector Police Reference Check will be required as a condition of employment.

  • For more information on Shelter Services, please visit our website at
  • A Police Reference Check program brochure is available at

Work Location Information:

  • Family Residence, 4222 Kingston Road
  • Robertson House, 291 Sherbourne Street & satellite locations
  • Seaton House, 339 George Street
  • Streets to Homes, 129 Peter Street
  • Women's Residence, 674 Dundas Street West & satellite locations
  • Birkdale Residence, 1229 Ellesmere Road & satellite locations
  • Central Intake, 625 Church Street

Note To Current Employees

employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.


The is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

As one of the leading companies in Canada, City of Toronto offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Toronto also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and erudition through the company programs.

If You are fascinated to send an application for SHIFT LEADER Job Openings Toronto March 2020 by City of Toronto, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Toronto region from another company below.

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