Contact Centre Representative Job Openings by The North West Company in Winnipeg

Job Title Contact Centre Representative Job Openings Winnipeg The North West Company
Pub Date 24 May 2020
Company The North West Company
Location Winnipeg

The North West Company Jobs 2020 - The North West Company assign an opportunity to fill Contact Centre Representative, that will be placed in Winnipeg. You will definitely get a better prospect as well as safer dwell in the future. Becoming a member of this enterprise makes a people can do the purpose less complicated and make current aspiration come true.

To help the corporation perspective and mission comes on right The North West Company is usually started on brand-new place seeing that June 2020. Everybody who are enthusiastic about staffing this specific vacant, you need to take a part in this Contact Centre Representative recruitment. If you are one which might load requirements, you can attempt to learn further info about Contact Centre Representative Job Openings below.

The North West Company Recruitment 2020

Contact Centre Representative Job Openings in Winnipeg

Status: Regular Part-time

Shift: Days, Evenings, Weekends, Holidays

As the Contact Centre Representative (Customer Service Representative), at (NWC) in our Winnipeg Customer Contact Centre, you’re a trusted front-line expert empowered to provide information and solutions to existing and potential customers regarding WE Financials’ full range of products and services.

Joining NWC gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out for more information.

Your Role:

  • Provide efficient and effective service to customers on all Financial Services products and service on a variety of inquiries and customer needs;
  • Maintain sincere interest in customer satisfaction while delivering superior customer service. Provide customers with product and service information, research requested information using available resources, and follow up customer calls when necessary;
  • Support credit programs by reviewing accounts, processing customer applications, preparing account reconciliations, and granting credit. Process transactions while ensuring the highest standard of customer confidentiality and adhering to strict credit card processing requirements;
  • Support prepaid card programs by providing customer validations, resolving inquiries, and reviewing online reporting tools. Adhere to the Government regulations relating to Personal Information Protection and Electronic Documents Act (PIPEDA) and Payment Card Industry Data Security Standards (PCI DSS), Anti Money Laundering (AML), and Know Your Customer (KYC);
  • During tax season, answer store and customer inquiries on the status of tax returns. Be prepared to multi-task and regularly switch between various communication streams; and
  • Perform other support activities.

Desired Skills & Experience:

  • Minimum 1 year of customer care/call center experience;
  • Ability to speak French is preferred and is an advantage;
  • Post-secondary education or work experience in Finance or Accounting is preferred;
  • Must have computer literacy, strong keyboarding and Internet navigation skills in a Windows based environment with an emphasis on Excel and Word;
  • Ability to work in a fast-paced environment and handle multiple tasks;
  • Detail conscious while maintaining a high degree of accuracy for a high volume of work that is time sensitive;
  • Must work well independently and in a team environment;
  • Demonstrated ability to maintain a high degree of confidentiality;
  • Strong verbal and written communication skills with a demonstrated ability to interact with and provide superior customer service to both internal and external customers; and
  • Ability to work evenings, holidays and weekends.

Location: Gibraltar House, 77 Main Street, Winnipeg MB

Reports to: Contact Centre Supervisor

You may include your resume and cover letter together as a single document. Opportunities to learn, develop and advance throughout the organization are present. We thank all applicants for their interest; however only those selected for an interview will be contacted.

As one of the leading companies in Canada, The North West Company opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. The North West Company also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and erudition through the company programs.

If You are interested to send an application for Contact Centre Representative Job Openings Winnipeg June 2020 by The North West Company, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Winnipeg region from another company below.

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