Client Service Representative Job Openings by 360insights in Moncton

Job Title Client Service Representative Job Openings Moncton 360insights
Pub Date 16 days ago
Company 360insights
Location Moncton

360insights Vacancies 2020 - 360insights is seeking the applicant to apply Client Service Representative, that will be placed in Moncton. You will receive a better potential customer along with safer dwell sometime soon. Joining to this business makes a person able to do the goal easier and create the aim come true.

To produce the organization eyesight and mission arrives on legitimate 360insights is usually started on brand-new place since September 2020. All people who are considering filling this specific vacant, make sure you take part in this kind of Client Service Representative recruitment. If you will be one that may fill up requirements, you can attempt to learn further info about Client Service Representative Job Openings below.

360insights Jobs 2020

Client Service Representative Job Openings in Moncton

At , our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Building and delivering happiness to our clients starts with the Client Service Representative – an integral part of our Client Success team. Headquartered in Whitby, Ontario, has been awarded “Best Workplace in Canada” by the Great Place to Work® Institute and is excited to announce the opening of our second Canadian headquarters in Moncton, New Brunswick! This is your chance to join one of Canada’s fastest growing software companies and be a founding member of our Moncton establishment.
Position Summary
The 360 Insights Contact Centre offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. The Client Service Representative is a critical role at – you are the public face of some of the highest-profile brands in the world, our clients. You thrive in fast paced environments, with an ability to multitask in many applications at once. You have excellent communication and writing skills. You understand the importance of punctuality, attendance and high reliabilitybecause you value the trust of your team. And most importantly, you provide an unbelievable customer service experience for our clients and customers because you love helping people.
Responsibilities

  • Provide world-class, courteous, friendly customer service for our clients through:
    • Inbound phone calls
    • Email support boxes and portals
    • Live chat (when and if applicable)
  • Navigate the CORE platform and related websites to resolve customer inquiries
  • Enhance the customer experience through “first contact resolution” by:
    • Classifying each interaction accurately to the reason of call
    • Noting the ticket comprehensively
    • Identifying issues early and offering suggestions for resolution
    • Providing regular anecdotal and data-based feedback to your team and manager to improve customer experience
    • Identifying common customer feedback to drive best practices across the enterprise
  • Complete task-based duties as assigned by the Manager or Team Lead
  • Support and encourage team members as necessary
  • Stay abreast of client product, service and policy changes
  • Undertake recurrent training and personal growth to advance your career through:
    • Self-study and guided study within 360 systems
    • Feedback from the Quality Assurance team through the 360 REACH program
    • Consultation with other team members to enhance skill set

Skills and Experience Demonstrated in the Contact Center
  • Deep understanding of client service with a strong client-first mentality
  • Intermediate to expert knowledge of Microsoft Office Suite (Outlook, Excel, Word)
  • Ability to multitask with multiple applications in a fast-paced environment
  • Well-developed and demonstrated written and verbal communication skills
  • Demonstrated reliability and consistency of attendance
  • Demonstrated ability to offer effective and timely resolutions to a range of customer inquiries while adhering to best practices
  • Strong, confident interpersonal skills to resolve situations involving conflict, stress, and/or uncertainty
  • Solution-oriented work style with demonstrated ability to help people
  • Proven analytical and problem-solving skills
  • Ability to key at least 30-35 words per minute
  • Proven organizational skills (including task prioritization)
  • Ability to work independently, as required, with minimal supervision
  • Open Availability between the following hours:
    • 09:00-22:00 Monday to Friday
    • 10:00-18:30 Saturday, Sunday, and stipulated holidays

Compensation Package Includes:
  • Comprehensive Benefits Package
  • Flexible Vacation
  • RRSP Matching Program
  • Stock Options
  • Tuition Reimbursement Program
  • Wellness Reimbursement Program
  • Fresh Snacks
  • On Site Gym

Company Overview
is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done in the world at large. For more information, visit www..com

As one of the leading companies in Canada, 360insights offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. 360insights also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and erudition through the company programs.

If You are interested to send an application for Client Service Representative Job Openings Moncton September 2020 by 360insights, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Moncton region from another company below.


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