Level 1 Helpdesk Technician Job Openings by MicroAge in Kingston

Job Title Level 1 Helpdesk Technician Job Openings Kingston MicroAge
Pub Date 10 days ago
Company MicroAge
Location Kingston

MicroAge Recruitment 2020 - MicroAge needs the applicant to fill Level 1 Helpdesk Technician, that will be placed in Kingston. You will definitely get a better potential customer as well as less dangerous life sometime soon. Signing up for this business makes a person able to attain the purpose simpler in addition to aid the current dream be realized.

To help this organization eyesight and mission arrives on right MicroAge is actually open on brand-new place as December 2020. Everybody who are enthusiastic about filling up this specific vacant, remember to engage in this Level 1 Helpdesk Technician recruitment. If you will be one which might fill up qualifications, you can attempt to learn more info about Level 1 Helpdesk Technician Job Openings below.

MicroAge Jobs 2020

Level 1 Helpdesk Technician Job Openings in Kingston

About MicroAge Kingston
Working in the IT field since 1981, MicroAge Kingston has a dynamic team of over 15 employees. The company offers consulting services, integration, management, programming and staffing, added to the supply of products, software and Cloud Solutions. Our mission is to help today's businesses meet their current and future management needs through information technology, to ensure they grow with confidence.

At MicroAge, you can join a warm, passionate and dynamic team with a stimulating work atmosphere. Our employees enjoy a friendly, business casual work environment, opportunities for career development through skills training and advancement, as well as a chance to make a difference for the clients we help each day. If you want to grow in your knowledge and confidence in managing leading edge IT, then look at MicroAge.

About this position: Level 1 Helpdesk Technician
The L1 Helpdesk technician is responsible for the remote monitoring, remediation, and telephone support, of customer issues. Our fast paced, challenging environment will expose you to a variety of businesses, applications, and technologies – making you a valuable resource for our client base. This L1 is part of a team whose team’s objective is to satisfy customers by consistently delivering first class service, to maximize their efficiency and success.

Responsibilities

  • Perform remote tech support, troubleshooting of hardware, software and networking issues for our clients.
  • Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
  • Assemble, image and configure client workstations, laptops and servers.
  • Monitor central ticketing system to ensure timely resolution of issues.
  • Document any and all changes to client environments.
  • Apply industry “Best Practices” to all client sites.
  • Follow check lists to ensure a consistent result for routine and common tasks.
  • Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
  • Leverage front-line client experience to identify sales opportunities.
  • Liaise with clients on behalf of MicroAge and to ensure operational excellence at their sites
  • Support and promotion of long-term client relationships
  • Typical business Hours are between 7:30AM – 5PM, Mon–Fri, with occasional after hours work and on-call required.

Specific Requirements:

  • Ability to troubleshoot on a variety of computer equipment and issues
  • Ability to multi-task in a team environment, sometimes under pressure with tight deadlines, is essential
  • Must be analytical, and possess excellent communication skills and business acumen
  • Basic networking understanding
  • Exceptional customer service
  • Logical troubleshooting skills
  • Ability to lift up to 50 lbs. on occasion

Skills and Qualities:

  • Autonomy
  • Exceptional face to face and telephone customer focused presence
  • Excellent communication, organizational, interpersonal and customer service skills
  • Must be able to work within a team environment, as well as on their own with minimal supervision
  • Be teachable and passionate about IT

We offer:

  • Competitive remuneration: salary, and bonus opportunity
  • Comprehensive employee benefits package
  • Training, coaching, and mentoring within a challenging and rewarding work environment
  • Opportunity for personal and professional growth with the possibility for advancement within the Company

Job Type: Full-time

Salary: From $36,400.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Helpdesk: 1 year (Required)

Work remotely:

  • No

As one of the leading companies in Canada, MicroAge offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. MicroAge also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowledge through the company programs.

If You are fascinated to send an application for Level 1 Helpdesk Technician Jobs Kingston December 2020 by MicroAge, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kingston region from another company below.


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