IT Service Desk Analyst Job Openings by Upper Canada Forest Products in Toronto

Job Title It Service Desk Analyst Job Openings Toronto Upper Canada Forest Products
Pub Date 19 June 2020
Company Upper Canada Forest Products
Location Toronto

Upper Canada Forest Products Hiring 2020 - Upper Canada Forest Products needs a new official to apply IT Service Desk Analyst, that will be placed in Toronto. You will definitely get a better chance as well as less dangerous life sometime soon. Becoming a member of this enterprise makes a person able to carry out the goal easier and create the aim come true.

To help the corporation perspective and mission comes on correct Upper Canada Forest Products is actually started on fresh placement as August 2020. Everybody who are interested about staffing this vacant, make sure you take part in this kind of IT Service Desk Analyst recruitment. If you will be the one which might fill up requirements, you can look at more info about IT Service Desk Analyst Job Openings below.

Upper Canada Forest Products Jobs 2020

IT Service Desk Analyst Job Opening in Toronto

Location: Mississauga, ON or North York, ON
Shift: 8:00 AM to 5:00 PM and/or 12:00 PM to 8:00 PM
Who We Are: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled. From Toronto to Vancouver and Chicago to Seattle, we are Delivering the Difference.
About the Role: The IT Service Desk Analyst's role is to ensure proper resolution of issues so that our employees across our North America can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user incident and service requests and escalating incidents when considered appropriate and necessary to maintain expectations set by senior management. Problem resolution involves the use of diagnostic and request tracking tools, as well as a frequent requirement to provide in-person, hands-on help to users across all technology platforms.
You will be responsible for:

  • Providing excellent customer service across all areas of the business
  • Fielding incoming requests to the Service Desk via telephone, e-mail or walk-up to ensure courteous, timely and effective resolution of end-user issues and achieving high levels of user satisfaction
  • Documenting all pertinent information relating to the incident or service request, including name, department, contact information and nature of the request, problem or issue, etc.
  • Maintaining and servicing an assigned ticket queue
  • Contributing to the IT knowledge base and user guide documentation
  • Performing hands-on fixes at the PC, tablet/smartphone, printer, VoIP phone level (and others), including installing and upgrading software, installing/procuring hardware, and configuring systems and applications
  • Testing fixes to ensure problems have been adequately resolved
  • Performing post-resolution follow-ups to service requests
  • Adhering to SLAs and managing end user expectations
  • Alerting management to emerging trends in incidents
  • Assisting in software releases and rollouts and communication to the end users as required
  • Assisting with end-user training/support, as required
  • Provide after-hours support, as required

Skills & Requirements:

  • College diploma or university degree in a relevant field of computer engineering or equivalent and/or 1-2 years equivalent work experience.
  • Knowledge of basic computer hardware, including laptops, desktops, servers, VoIP telephony and mobile devices (ie. iPhone, iPad)
  • Experience with desktop and server operating systems, including Windows 10, Office 365, Windows Server 2012/2014, Citrix, Active Directory
  • Application support experience with creating/logging/resolving tickets
  • Exceptional customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks
  • Hard-working with experience working in a team-oriented, collaborative environment
  • Basic knowledge of TCP/IP networking including DHCP, DNS and IP addressing would be an asset

values diversity and is an equal opportunity employer. is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply, or if selected, to participate in the interview process, please contact Human Resources.

As one of the leading companies in Canada, Upper Canada Forest Products offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Upper Canada Forest Products also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are fascinated to submit an application for IT Service Desk Analyst Job Openings Toronto August 2020 by Upper Canada Forest Products, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Toronto region from another company below.

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