Customer Service Specialist Job Openings by Service Experts in Scarborough

Job Title Customer Service Specialist Job Openings Scarborough Service Experts
Pub Date 30+ days ago
Company Service Experts
Location Scarborough

Service Experts Jobs 2020 - Service Experts invites the best people to apply Customer Service Specialist, that will be placed in Scarborough. You will definitely get a better prospect as well as less dangerous life sometime soon. Becoming a member of this enterprise makes a person can meet the purpose simpler in addition to support the current dream be realized.

To help the corporation perspective and mission comes on legitimate Service Experts can be open on brand-new place seeing that October 2020. Everyone who are considering about filling up this specific vacant, please take a part in this Customer Service Specialist recruitment. If you will be one that can certainly load qualifications, you can look at further info about Customer Service Specialist Job Openings below.

Service Experts Job Vacancies 2020

Customer Service Specialist Job Opening in Scarborough

At Heating & Air Conditioning, we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family. Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth.

We are proud to offer competitive compensation, world-class training, and long-term career opportunities.

The Customer Service Specialist (part-time) handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.

Responsibilities:

  • Answering incoming phone calls from customers and other office duties as assigned
  • Maintaining good customer relations and ensuring that all calls meet ’ standards
  • Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintaining customer records by updating account information
  • Working with Dispatch to improve accuracy in scheduling and speed of response
  • Communicating with customers on the status of service calls
  • Assisting with dispatching as needed
  • Performing outbound calls to schedule preventative maintenances and tune-ups
  • Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
  • Working with General Manager/Operations Manager to ensure that capacity demands are met
  • Continually maintain working knowledge of all company products, services, and promotions

Qualifications:

  • Must be able to work from 12:00 AM to 8:00 AM on Fridays and Saturdays
  • High school diploma or equivalent (post-secondary education preferred)
  • Previous customer service experience
  • Excellent interpersonal skills
  • Exceptional verbal communication
  • Strong computer software skills
  • Willingness to work with and assist co-workers as needed, in addition to working occasional overtime and weekend hours as required

All employees must be able to pass our background check criteria.


Join the team of Experts and realize your full potential.

is an Equal Opportunity Employer.

is committed to an inclusive, barrier-free recruitment process. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA)


As one of the leading companies in Canada, Service Experts offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Service Experts also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowledge through the company programs.

If You are interested to send an application for Customer Service Specialist Jobs Scarborough October 2020 by Service Experts, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Scarborough region from another company below.


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