Level 1 Service Desk Agent Job Openings by Kyndryl Canada Limited in Florenceville-Bristol

Job Title Level 1 Service Desk Agent
Pub Date 7 hours ago
Company Kyndryl Canada Limited
Location Florenceville-Bristol

Kyndryl Canada Limited Jobs 2022 - Kyndryl Canada Limited requires the applicant to fill Level 1 Service Desk Agent, that will be placed in Florenceville-Bristol. You will receive a better chance as well as less dangerous life in the future. Joining to this company makes a people able to reach the goal easier and create the aim come true.

To help the business vision and mission arrives on right Kyndryl Canada Limited is actually started on fresh placement since October 2022. All people who are interested about staffing this vacant, make sure you take part in this kind of Level 1 Service Desk Agent recruitment. If you will be one which may fill up requirements, you can look at more information about Level 1 Service Desk Agent Job Openings below.

Kyndryl Canada Limited Job Vacancies 2022

Level 1 Service Desk Agent Job Openings in Florenceville-Bristol

Why

Our world has never been more alive with opportunities and, at , we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At , we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and . For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

  • Provide technical support over the phone, emails, chat or self serve following a standard call flow and problem handing processes (scripted or not scripted)
  • Verify entitlement, perform problem determination, resolve and close the problem or route the incident record to the appropriate level of support
  • Using technical resources and tools, support the client by answering questions and responding to client requirements
  • Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance
  • Guide the client, advising on potential resolutions and their implementation and play a key role in overall client satisfaction
  • The individual will work closely with his colleagues in the desk , level 2 support and management team on a daily basis.

Required Technical and Professional Expertise

  • Fluent English verbal and written communication skills
  • Should be willing to work in shifts (Service Desk is open 7/24/365)
  • Overall should be a good team player with willingness to learn and drive to achieve
  • Problem solving, time management skills
  • Proactive and focused on Metrics

Preferred Technical and Professional Experience

  • Fluent English verbal and written communication skills
  • Should be willing to work in shifts (Service Desk is open 7/24/365)
  • Overall should be a good team player with willingness to learn and drive to achieve
  • Problem solving, time management skills
  • Proactive and focused on Metrics

Required Education

High School Diploma/GED

Preferred Education

Associate's Degree/College Diploma

Being You [at]

is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type

Full-Time

Contract Type

Fixed TermLong Term

Position Type

Early Professional

Travel Required

No Travel

Company

(Y009) Canada Limited

Is this role a commissionable / sales incentive based position

No


As one of the leading companies in Canada, Kyndryl Canada Limited opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Kyndryl Canada Limited also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and erudition through the company programs.

If You are fascinated to submit an application for Level 1 Service Desk Agent Jobs Florenceville-Bristol October 2022 by Kyndryl Canada Limited, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Florenceville-Bristol region from another company below.

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