Customer Success Specialist Job Openings by CleverPet, Inc. in Fraser Valley

Job Title Customer Success Specialist Job Openings Fraser Valley CleverPet, Inc.
Pub Date 30+ days ago
Company CleverPet, Inc.
Location Fraser Valley

CleverPet, Inc. Careers 2020 - CleverPet, Inc. offer an opportunity to fill Customer Success Specialist, that will be placed in Fraser Valley. You will receive a better chance as well as less dangerous life later on. Signing up for this corporation makes anyone able to meet the ones aim much easier as well as produce the desire becoming reality.

To help this business vision and mission arrives on correct CleverPet, Inc. is usually open on brand-new place as November 2020. Everybody who are considering about filling up this vacant, make sure you take part in this kind of Customer Success Specialist recruitment. If you will be one that can certainly fill up qualifications, you can try to see further information about Customer Success Specialist Job Openings below.

CleverPet, Inc. Job Vacancies 2020

Customer Success Specialist Job Opening in Fraser Valley

Who you are:

A fantastic listener who is friendly, empathetic, and extremely detail-oriented. Finds solutions to problems quickly and creatively. Juggles multiple tasks with grace and calm. Flexible self-starter who adapts quickly and easily to change. Master communicator who writes with concise clarity, excels at grammar and spelling, and types quickly with a high level of accuracy. Passionate about connecting with people; supporting an animal-focused mission; tech; startups; and helping people understand something new and different. Someone with a knack for learning things on their own and quickly adapting to new environments: this is a remote role, so it’s important to be independent in your research, but also have the humility to ask for help when you aren't sure about something.

Who we are:

CleverPet, the company behind FluentPet (http://fluent.pet). We're a technology startup that focuses on dogs and cats, and we're seeking a Customer Happiness Specialist to engage our current and potential customers, and help us to support and facilitate our growing community. We are looking for someone who is excited about the chance to grow with us--someone who is also passionate about helping humans and animals understand each other better.

Responsibilities

  • Provide support to new and existing customers by answering questions and responding to comments over email, chat, phone, and social media
  • Build community engagement through helpful, intuitive interactions with customers
  • Build and manage user-generated content library
  • Collaborate on development of new content to support customers
  • Identify new opportunities to help us support and wow our customers
  • Assist with social media strategy and execution to build meaningful connections and encourage community member participation
  • Curate and share content for our growing community that is engaging, smart, and relevant.
  • Assist with website content development and maintenance
  • Collaborate with team members on high-priority projects
  • Support user experience testing through outreach, data tracking and data compilation, and reporting of results to team.

Requirements

  • Exceptional listener, with strong attention to detail and ability to empathize with customers and respond thoughtfully to their concerns
  • Eagerness and ability to connect with new customers over the phone
  • Demonstrable social networking experience, and strong desire to build community through social networking engagement
  • Ability to help customers work through problems verbally and in writing, clearly and concisely
  • Excellent communicator with polished writing, editing, and presentation skills
  • Extremely detail- and customer-oriented, good at multitasking and organizing, all with a happy demeanor
  • Fluency in English
  • Bachelor’s degree or >3 years experience in a similar customer role
  • Be able to begin work right away--we look forward to meeting you!

Also helpful

  • Love of animals (especially dogs)
  • Curious, with a desire to learn about our customers, and also from them
  • Interest in understanding animal behavior and sharing this understanding with others
  • Interest in cognitive science, neuroscience, or a related field
  • Basic knowledge of SEO
  • Resourceful
  • Sense of humor
  • Analytical

Employment Type: Full-Time contractor

Job Type: Contract

Pay: $34,340.00-$45,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Work from home

Schedule:

  • 8 hour shift
  • Weekends

Education:

  • Bachelor's Degree (Preferred)

Language:

  • English (Preferred)

Work remotely:

  • Yes

As one of the leading companies in Canada, CleverPet, Inc. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. CleverPet, Inc. also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are interested to submit an application for Customer Success Specialist Jobs Fraser Valley November 2020 by CleverPet, Inc., please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Fraser Valley region from another company below.


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