Senior Analyst, Pharmacy Enhanced Support Job Openings by Loblaw Companies Limited in Toronto

Job Title Senior Analyst, Pharmacy Enhanced Support Job Openings Toronto Loblaw Companies Limited
Pub Date 15 days ago
Company Loblaw Companies Limited
Location Toronto

Loblaw Companies Limited Vacancies 2020 - Loblaw Companies Limited provide an opportunity to fill Senior Analyst, Pharmacy Enhanced Support, that will be placed in Toronto. You will receive a better prospect as well as less dangerous life sometime soon. Signing up for this company makes a people can attain the ones aim much easier as well as produce the desire becoming reality.

To help this organization eyesight and mission comes on correct Loblaw Companies Limited can be open on brand-new place since September 2020. Everyone who are considering filling this specific vacant, please take a part in this Senior Analyst, Pharmacy Enhanced Support recruitment. If you will be one that might load requirements, you can attempt to learn more information about Senior Analyst, Pharmacy Enhanced Support Job Openings below.

Loblaw Companies Limited Jobs 2020

Senior Analyst, Pharmacy Enhanced Support Job Opening in Toronto

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Senior Analyst, Pharmacy Enhanced Support

Job Description

243 Consumers Road, Toronto, Ontario, M2J 4W8

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Prenez les choses en main et trouvez d’autres façons d’aider nos propriétaires de magasins locaux en entamant une carrière au bureau central ou aux centres de services aux magasins de Shoppers Drug Mart. Offrez un excellent service, un savoir-faire particulier et des conseils pratiques pour aider les pharmaciens-propriétaires affiliés et leur personnel à offrir aux Canadiens les meilleurs services dans le domaine de la santé, de la beauté et de la commodité.

We are hiring: Senior Analyst, Pharmacy Enhanced Support


Reporting directly to the Manager, Continuous Development and Planning, you will respond to telephone and email inquiries from the stores regarding various Pharmacy systems. You will be the first level of contact for stores and ensure that any presented issues are either resolved or a plan of action is clearly communicated on how resolution will be reached.
What You’ll Do:

  • Respond to store contact (via multi-channels) and troubleshoot issues, providing first level resolutions or triaging calls to appropriate teams when needed
  • Obtain information quickly and efficiently from stores and communicate appropriate next steps, setting expectations on resolution path and timing
  • Summarize complex issues to promote seamless transition of incidents between support teams.
  • Update and maintain knowledge base for a wide range of pharmacy hardware, software and networking issues so that you can continue to provide effective support in a dynamic environment
  • Identify and communicate trends for escalations and improvement opportunities, including recurring issues or patterns which will facilitate prompt resolution of issues
  • Capture and record key points of interaction into the appropriate tracking systems
  • Liaise with various support teams to ensure store incidents are being addressed, investigated, and resolved to ensure Service Level Agreements (SLAs) are met
  • Maintain a high level of knowledge regarding the Pharmacy system to provide accurate responses to concerns or issues
  • Understand IT and Business support systems and language and how they relate to Pharmacy support
  • This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Superior communication, courtesy, diplomacy, and problem solving are required in dealing with the stores and colleagues.

  • Review department and individual statistics to determine effectiveness and identify further training requirements or process improvements to ensure the department is operating at optimally
  • Attend various meetings to strategize, develop new policies and procedures, provide updates on status of current activities and projects, discuss staffing issues and obtains guidance and direction on future activities and initiatives
  • Oversee the Back Office Team in Pharmacy Enhanced Support to ensure work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices
  • Coordinating shift exchanges and vacation requests for Pharmacy Enhanced Support Back Office Specialists
  • Overseeing the Knowledge Based Articles (KBA) by meeting with business teams to identify shift-left opportunities to increase first-call resolution (FCR) for Pharmacy Enhanced Support
  • Acting as a Knowledge Base Subject Matter Expert (SME)
  • Reviewing Reports created by Back Office team to ensure data is consistent, accurate and meeting deadlines
  • Reviewing Reports created by the Back Office team for opportunities on Specialist/Team Training, Knowledge Based Article creation/updates, process improvements, etc.
  • Responsible for reviewing status updates from Pharmacy Enhanced Support Back Office Team to ensure tasks are being actioned in a timely manner
  • Reviewing weekly Reporting with status updates from Subject Matter Experts to ensure Knowledge Base Articles are being updated in a timely manner


What You’ll Need:

  • Proficiency in Kroll, HealthWATCH and/or Assyst Rx is an asset
  • 1-2 years Customer Service Specialist, Pharmacy Enhanced Support experience is required
  • Pharmacy Enhanced Support Back Office experience is an asset
  • Previous experience in customer service or customer advocacy role
  • 2-3 years Shoppers Drug Mart / Loblaws experience is an asset
  • Recent experience as a Pharmacy Assistant or Pharmacy Technician is an asset
  • Knowledge of retail pharmacy workflow
  • Proficiency with PC-based internet and software applications, including Microsoft Office applications such as Word, Excel and PowerPoint
  • Ability to work flexible hours (including overnight and weekend shifts) within a fast-paced and dynamic environment
  • Excellent verbal and written communication skills
  • Individual must be an analytical problem solver with attention to detail
  • Professional, enthusiastic, dependable, and flexible
  • Must take initiative and be able to work with little supervision
  • Ability to contribute in collaborative team environment

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie. Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

How You’ll Succeed:

At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:

Full time

Type of Role:

Regular

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

As one of the leading companies in Canada, Loblaw Companies Limited offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Loblaw Companies Limited also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are fascinated to send an application for Senior Analyst, Pharmacy Enhanced Support Jobs Toronto September 2020 by Loblaw Companies Limited, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Toronto region from another company below.


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