July 16 - RCC Order Support Job Openings by Majorel in Waterloo,

Job Title July 16 - Rcc Order Support Job Openings Waterloo, Majorel
Pub Date 4 months ago
Company Majorel
Location Waterloo,

Majorel Vacancies 2020 - Majorel give a chance to fill July 16 - RCC Order Support, that will be placed in Waterloo,. You will receive a better chance along with safer dwell later on. Signing up for this business makes a person able to carry out the ones aim much easier as well as produce the desire becoming reality.

To help this business perspective and mission comes on correct Majorel is actually started on fresh placement since November 2020. Everyone who are considering about staffing this vacant, make sure you take part in this kind of July 16 - RCC Order Support recruitment. If you are one that can certainly load requirements, you can look at more info about July 16 - RCC Order Support Job Openings below.

Majorel Recruitment 2020

July 16 - RCC Order Support Job Opening in Waterloo,

Position Summary:
This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns and other ad hoc customer escalations. The successful candidate will be responsible for interacting with customers, carrier providers, Frontline customer service and other departments within our client’s business. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times. The role has a wide range of responsibilities focused on improving the overall customer experience. The successful candidates will identify opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.
Overall Responsibilities:

  • Provides research, verification and responses to customer inquiries
  • Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey
  • Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores
  • Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey
  • Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures
  • Maintains a general awareness of client’s strengths in the industry; and
  • Assists Customers by answering queries relating to their order status, changes and delivery timeframes
  • Other duties as assigned
Job Requirements:
  • High School Diploma or Equivalent
  • Customer focused
  • Experience in Logistics/Order Management is desirable
  • SAP and block management experience preferred
  • A high level of computer literacy preferred
  • Strong organizational and administrative skills
  • Strong analytical and problem solving skills
  • Self-motivated and adaptability & willingness to take on new tasks
  • Self-motivated, works well under own initiative
  • Strong team player
  • Deliver efficient troubleshooting and query resolution
  • Present work professionally in a timely & efficient manner within deadlines
  • Exhibit ability to show initiative identifying trends and/or process improvement
  • Continuous product & process training in fast paced environment
  • Promote a positive and professional image of arvato (dba ) to clients and others at all times by adhering to company policy and procedures
  • Written English Comprehension
  • Excellent communication soft skills and confidence dealing with customers
  • Comfortable working on an online environment with general computer literacy

As one of the leading companies in Canada, Majorel offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Majorel also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowing through the company programs.

If You are interested to send an application for July 16 - RCC Order Support Jobs Waterloo, November 2020 by Majorel, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Waterloo, region from another company below.

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