KIK Custom Products Inc. Jobs 2020 - KIK Custom Products Inc. is looking for a new worker to fill Customer Service, Order Management Specialist, that will be placed in Vaughan. You will definitely get a better chance along with safer dwell later on. Signing up for this corporation makes a people able to meet the purpose less complicated and make current aspiration come true.
To help this corporation vision along with mission come on legitimate KIK Custom Products Inc. is usually open up for brand-new place as July 2020. Everyone who are interested about staffing this vacant, you need to take a part in this Customer Service, Order Management Specialist recruitment. If you will be one which can certainly load requirements, you can attempt to learn further info about Customer Service, Order Management Specialist Job Openings below.
KIK Custom Products Inc. Job Vacancies 2020
Customer Service, Order Management Specialist Job Openings in Vaughan
KIK Custom Products is the leader in manufacturing and the packaging of products that clean and protect the places, things and people you love. With major positions in the multi-billion dollar household, pool, automotive and personal care categories; our leading brands include Prestone®, Comet®, Spic and Span®, Greased Lightning®, The Works®, Clorox® Pool&Spa™ (under license), BioGuard®, Natural Chemistry®, Pool Time® and Pool Essentials® sold at the world's largest retailers.
KIK is also a strategic partner to the world’s largest retailers and brands, helping bring their private label products to life. We offer full-service capabilities covering end-to-end contract manufacturing, including project management, innovation, R&D, sourcing, procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control.
KIK creates products and brands that people trust to care for themselves, their families, their homes and their vehicles.
Visit www.KIKCorp.com to learn more.
We are searching for a manufacturing Customer Service Representative to join our dynamic Customer Service Team based in Concord. The Customer Service Representative functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability.
Order management for a set of customers or division of a customer
Maintaining Customer Service Levels at 98% or higher
Expedites plant input into any customer reports, ensure content consistency
Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
Work closely with Customers/Buyers to ensure account is managed at a high level
Faxed/Email Orders – manual entry
EDI Integrated orders to be maintained and to be troubleshooted on a daily basis (e.g integration errors, dowloading issues with dates, SKU's , UPC codes, ordering pattern, duplicate PO's, Ship Via, descriptions, etc.)
Daily issues inclusive but not limited to PO discrepencies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc.
Liase between various departments, including Transportation, PMO, AR/AP, Supply Chain, Warehouse Shipping Managers and Sales.
Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments
Enters manual orders at an accuracy of 98% & above
Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time
Fax/Email confirmations to customers within 24 hours of receipt
Enters and revises transshipments. Communicates receipt and provides the Sales & PO # to appropriate plan
Manage and update Account Summary Sheets for assigned Accounts
Troubleshoot ordersworking with Customers to correct PO's e.g. incorrect price, incorrect quantity, underweight, etc.
Monitor SKU's/promo quantities. Alerting certain groups within the company in advance to avoid shortages and pushes
Problem solvingdaily interaction with all plantsrushes, shortages, substitutions
Checkpoint ReportIdentify the daily standing of the order whether it is cleared or requires investigation.
Late Shipment ReportResearch PO's that are late, communication is essential with all departments especially with Transport to monitor the Customer PO’s delivery
Handle assigned customers’ orders by deleting, revising quantities and entering shipping instructions, along with PO and customer maintenance
Must be knowledgeable with the process of customer’s purchase orders through to receipt of payment, to manage and resolve issues simultaneously
Flexibility and availability is a must
All other duties as assigned
Manufacturing Industry experience is required
Minimum of High School Diploma / GED
Community College Diploma, Bachelor's Degree also welcome to apply
Advanced Excel skills and MS Word
JD Edwards and EDI Intergration considered an asset. Other ERP/MRP system experience acceptable
Plant Capability knowledge and Customer Knowledge (people and process)
Driven, empathetic, decisive, diplomatic, with sound judgment
Excellent inter-personal and Customer Service skills
Accuracy and expendiency are a must
Multi-tasking, problem solving and high attention to detail.
Analytical skills, dependability, adaptability and initiative are essential
Excellent verbal and written communication skills
A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
Thank you for your interest and consideration of a career with KIK!
KIK is an Equal Opportunity / Affirmative Action employer and is committed to seeking diversity in its workforce by attracting, retaining, developing and promoting the most qualified candidates and employees without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, disability, ethnic or national origin, marital or familial status, veteran status or any other status protected by law.
Accommodation is available upon request.
As one of the leading companies in Canada, KIK Custom Products Inc. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. KIK Custom Products Inc. also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and knowledge through the company programs.
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