Customer Service, Order Management Specialist Job Openings by KIK Custom Products Inc. in Vaughan

Job Title Customer Service, Order Management Specialist Job Openings Vaughan KIK Custom Products Inc.
Pub Date 26 March 2020
Company KIK Custom Products Inc.
Location Vaughan

KIK Custom Products Inc. Jobs 2020 - KIK Custom Products Inc. is looking for a new worker to fill Customer Service, Order Management Specialist, that will be placed in Vaughan. You will definitely get a better chance along with safer dwell later on. Signing up for this corporation makes a people able to meet the purpose less complicated and make current aspiration come true.

To help this corporation vision along with mission come on legitimate KIK Custom Products Inc. is usually open up for brand-new place as July 2020. Everyone who are interested about staffing this vacant, you need to take a part in this Customer Service, Order Management Specialist recruitment. If you will be one which can certainly load requirements, you can attempt to learn further info about Customer Service, Order Management Specialist Job Openings below.

KIK Custom Products Inc. Job Vacancies 2020

Customer Service, Order Management Specialist Job Openings in Vaughan



KIK Custom Products is the leader in manufacturing and the packaging of products that clean and protect the places, things and people you love. With major positions in the multi-billion dollar household, pool, automotive and personal care categories; our leading brands include Prestone®, Comet®, Spic and Span®, Greased Lightning®, The Works®, Clorox® Pool&Spa™ (under license), BioGuard®, Natural Chemistry®, Pool Time® and Pool Essentials® sold at the world's largest retailers.

KIK is also a strategic partner to the world’s largest retailers and brands, helping bring their private label products to life. We offer full-service capabilities covering end-to-end contract manufacturing, including project management, innovation, R&D, sourcing, procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control.

KIK creates products and brands that people trust to care for themselves, their families, their homes and their vehicles.

Visit to learn more.


We are searching for a manufacturing Customer Service Representative to join our dynamic Customer Service Team based in Concord. The Customer Service Representative functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability. Responsibilities:
  • Order management for a set of customers or division of a customer
  • Maintaining Customer Service Levels at 98% or higher
  • Expedites plant input into any customer reports, ensure content consistency
  • Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
  • Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
  • First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
  • Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
  • Work closely with Customers/Buyers to ensure account is managed at a high level
  • Faxed/Email Orders – manual entry
  • EDI Integrated orders to be maintained and to be troubleshooted on a daily basis (e.g integration errors, dowloading issues with dates, SKU's , UPC codes, ordering pattern, duplicate PO's, Ship Via, descriptions, etc.)
  • Daily issues inclusive but not limited to PO discrepencies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc.
  • Liase between various departments, including Transportation, PMO, AR/AP, Supply Chain, Warehouse Shipping Managers and Sales.
  • Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments
  • Enters manual orders at an accuracy of 98% & above
  • Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time
  • Fax/Email confirmations to customers within 24 hours of receipt
  • Enters and revises transshipments. Communicates receipt and provides the Sales & PO # to appropriate plan
  • Manage and update Account Summary Sheets for assigned Accounts
  • Troubleshoot ordersworking with Customers to correct PO's e.g. incorrect price, incorrect quantity, underweight, etc.
  • Monitor SKU's/promo quantities. Alerting certain groups within the company in advance to avoid shortages and pushes
  • Problem solvingdaily interaction with all plantsrushes, shortages, substitutions
  • Checkpoint ReportIdentify the daily standing of the order whether it is cleared or requires investigation.
  • Late Shipment ReportResearch PO's that are late, communication is essential with all departments especially with Transport to monitor the Customer PO’s delivery
  • Handle assigned customers’ orders by deleting, revising quantities and entering shipping instructions, along with PO and customer maintenance
  • Must be knowledgeable with the process of customer’s purchase orders through to receipt of payment, to manage and resolve issues simultaneously
  • Flexibility and availability is a must
  • All other duties as assigned
  • Manufacturing Industry experience is required
  • Minimum of High School Diploma / GED
  • Community College Diploma, Bachelor's Degree also welcome to apply
  • Advanced Excel skills and MS Word
  • JD Edwards and EDI Intergration considered an asset. Other ERP/MRP system experience acceptable
  • Plant Capability knowledge and Customer Knowledge (people and process)
  • Driven, empathetic, decisive, diplomatic, with sound judgment
  • Excellent inter-personal and Customer Service skills
  • Accuracy and expendiency are a must
  • Multi-tasking, problem solving and high attention to detail.
  • Analytical skills, dependability, adaptability and initiative are essential
  • Excellent verbal and written communication skills

A Career with KIK Offers:
KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Thank you for your interest and consideration of a career with KIK!

KIK is an Equal Opportunity / Affirmative Action employer and is committed to seeking diversity in its workforce by attracting, retaining, developing and promoting the most qualified candidates and employees without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, disability, ethnic or national origin, marital or familial status, veteran status or any other status protected by law.

Accommodation is available upon request.

As one of the leading companies in Canada, KIK Custom Products Inc. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. KIK Custom Products Inc. also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and knowledge through the company programs.

If You are interested to send an application for Customer Service, Order Management Specialist Job Openings Vaughan July 2020 by KIK Custom Products Inc., please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Vaughan region from another company below.

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