Customer Service Representative/Administrator Job Openings by KEB Hana Bank Canada in Toronto

Job Title Customer Service Representative/Administrator
Pub Date 8 days ago
Company KEB Hana Bank Canada
Location Toronto

KEB Hana Bank Canada Careers 2021 - KEB Hana Bank Canada invites the best people to apply Customer Service Representative/Administrator, that will be placed in Toronto. You will receive a better potential customer as well as less dangerous life in the future. Joining to this firm makes a person able to reach the ones aim much easier as well as produce the desire becoming reality.

To help the organization perspective and mission comes on legitimate KEB Hana Bank Canada is usually started on brand-new place as March 2021. Everyone who are interested filling this vacant, please take a part in this Customer Service Representative/Administrator recruitment. If you will be the one that might load requirements, you can try to see further information about Customer Service Representative/Administrator Job Openings below.

KEB Hana Bank Canada Job Vacancies 2021

Customer Service Representative/Administrator Job Opening in Toronto

Job Description

Since 1981, KEB Hana Bank Canada has been committed to providing excellence to our clients. KEB Hana Bank is the largest domestic bank in Korea, and it boasts an extensive overseas network with more than 1200 offices in 25 countries. Our 9 branches in Canada serve the cities of Toronto, Calgary, Vancouver, Burnaby, and Coquitlam.

Our culture has been shaped by the passion, and integrity of our employees. At KEB Hana Bank Canada, we support our employees' long-term success by providing career opportunities that are both rewarding, and that help shape a sustainable future for our employees' lives. At KEB Hana Bank Canada, our integrity is the foundation on which our employees build relationships based on trust, and ethical behaviour.

To achieve our goal of being the best foreign bank in Canada, we are continuing to grow and are looking for a motivated Customer Service Representative to join our Bank.

Job Title: Customer Service Representative

Region: GTA

Department: Bloor Branch

Status: 1-Year Contract , Part-time

Hours per Week: Up to 35 hours

Start Date: As soon as possible

Job Summary

The Customer Service Representative is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with all regulations. The Customer Service Representative ensures compliance with all internal controls and established policies and procedures when conducting all activities including maintaining customer confidence and protecting Bank operations by maintaining confidentiality. In addition, this role will administratively assist Branch staff with special projects as required.

Roles and Responsibilities

Customer/Client Experience

  • Greet and welcome customers in a pleasant manner
  • Accept inbound calls from customers/clients and address questions/issues/queries
  • Respond promptly and effectively to customer/client requests, concerns, and complaints
  • Maintain fruitful relationships with current customers and establish good relationships with new ones

Transaction Processing

  • Process deposits, withdrawals and other banking transactions for customers/clients
  • Ensure identification and signature are verified for all required transactions
  • Accept cheques and cash for deposit, verify amounts and ensure accuracy of deposit slips
  • Carry out requests for certified cheques, bank drafts, bill payments etc.
  • Open and close accounts as required for customers/clients and conduct due diligence as per the Know your Customer (KYC), Client Identification Program (CIP), and AML/ATF Policy & Procedures
  • Process foreign currency transactions (KRW, USD etc.) by applying daily T/T and cash rate
  • Order cheques at customer/client request
  • Monitor customer transactions for unusual or suspicious (and attempted suspicious) activity/transactions, and report such activity to Manager
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Assist customers/clients with performing banking services (utilization of mobile accounts; 1Q Banking)

Business Development

  • Identify and present products/services to optimize customer/client accounts
  • Promote banking products (term deposits, installment savings deposit, TFSA, RRSP), special campaigns, product promotions, and new services
  • Network within community by actively being involved and develop new clientele
  • Identify referral opportunities and capitalize on them

Remittance

  • Conduct international wire transfers overseas
  • Process incoming/outgoing remittances
  • Respond to/make inquiries to corresponding bank in instances of discrepancies in settlement process

Maintenance of Safety Deposit Box

  • Open, close, and maintain safety deposit box in proper procedures
  • Keep track on customer access to the safety deposit box

Clearing Functions

  • Process daily clearing including error transactions
  • Pick up and drop off clearing bag from/to RBC
  • Post rejected PAP/DFT transactions
  • Prepare business cheques with monthly statements and mail out on the 1st day of the month

Credit Card Applications

  • Accept customer/client applications and process open term deposit in order to make collaterals
  • Submit applications to head office for approval and processing

Administration

  • Receive and count working cash at beginning of each day
  • Prepaid Expense CDIC, budget disbursement
  • File daily documents by type and in order
  • Sort and distribute incoming mail, order office supplies

*Provide administrative support to Branch staff as required.

Qualifications

  • Post-secondary degree or diploma in Business Administration, Finance, or Economics
  • Minimum 1 year’s cash handling experience in banking or retail setting
  • Minimum 1 years’ experience in banking
  • Completion of Canadian Securities Course, an asset
  • Intermediate mathematical skills (calculations, concepts involving decimals, percentages and fractions)
  • Knowledge of various banking products and services
  • Possess excellent customer service skills and is results-driven
  • Approachable, adaptable and positive
  • Proficient in banking rules, regulations and best practices
  • Exemplary organizational, multi-tasking, problem-solving, logic, and communication skills (both verbal and written)
  • Ability to follow precise directions and learn banking equipment and software quickly
  • Working knowledge of foreign currency
  • Proficiency in Microsoft Office (Word, Excel and PowerPoint)

Fluency in both English and Korean required.

To learn more about KEB Hana Bank Canada, please visit kebhanabank.ca

What You Need To Know

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit that allows the candidate to fulfill the requirements of the role.

Equal Employment Opportunity

KEB Hana Bank Canada is an equal opportunity employer and it is the Bank’s policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. Only qualified applicants will be contacted. KEB Hana Bank Canada thanks all applicants for their interest.

Contract length: 12 months

Part-time hours: 35 per week

Application deadline: 2021-02-18

Expected start date: 2021-03-01

Job Types: Part-time, Contract

Education:

  • Bachelor's Degree (Preferred)

Experience:

  • customer service: 1 year (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work remotely:

  • No

As one of the leading companies in Canada, KEB Hana Bank Canada opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. KEB Hana Bank Canada also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowledge through the company programs.

If You are interested to send an application for Customer Service Representative/Administrator Job Openings Toronto March 2021 by KEB Hana Bank Canada, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Toronto region from another company below.


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