Technical Customer Service Agent - TELUS Health Job Openings by TELUS in Montréal

Job Title Technical Customer Service Agent - Telus Health Job Openings Montréal TELUS
Pub Date 30+ days ago
Company TELUS
Location Montréal

TELUS Hiring 2020 - TELUS offer an opportunity to fill Technical Customer Service Agent - TELUS Health, that will be placed in Montréal. You will receive a better prospect as well as safer dwell in the future. Joining to this business makes a person can attain the ones aim much easier as well as produce the desire becoming reality.

To produce this company vision and mission arrives on legitimate TELUS is actually started on brand-new place seeing that October 2020. Everyone who are enthusiastic about staffing this vacant, you need to take a part in this Technical Customer Service Agent - TELUS Health recruitment. If you will be the one which can certainly fill up qualifications, you can attempt to learn further information about Technical Customer Service Agent - TELUS Health Job Openings below.

TELUS Job Vacancies 2020

Technical Customer Service Agent - TELUS Health Job Openings in Montréal

The Technical Customer Service Agent II-THFS responds to customer product support questions in a professional, courteous and prompt manner. The TSA works on problems of limited to moderate scope and resolves routine issues using the knowledge base, established procedures and their own problem solving skills. A self-motivated, detail-oriented, communicator able to work independently and address Incidents and Service Requests in an efficient manner, you will handle incoming phone calls and logged tickets through to resolution.
Responsibilities:
  • Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets
  • Documents customer issues and resolution information
  • Effectively uses established escalation procedures as necessary
  • Actively participates in creation of content for the knowledge base
  • May assist in writing customer facing technical documents such as newsletters, notices, etc
  • May participate in new product launch activities
  • Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership
  • May provide customer and support feedback to product development related to product features and supportability
  • Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
  • May be required to work on weekends or on-call as needed

Qualifications Required Knowledge:
  • College or University education in Health Informatics, Computer Science, Healthcare or related field
  • A solid understanding of troubleshooting methodologies, and familiarity with ITIL best practices
  • 1-4 years experience with a demonstrated ability to clearly communicate complex technical concepts and ideas
  • Working knowledge in one or more of the following areas:
    • Physician office workflow
    • Electronic Medical Systems
    • Operating Systems
    • Application Development
    • Networking
    • Computer hardware and peripherals
Required Skills & Abilities:
  • A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential
  • Client service focus
  • Strong oral and written communication skills: bilingualism (French-English)
  • Tact and diplomacy
Required Experience:
  • A minimum of 6 months to 1 year of experience in a call centre


As one of the leading companies in Canada, TELUS opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. TELUS also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.

If You are interested to submit an application for Technical Customer Service Agent - TELUS Health Jobs Montréal October 2020 by TELUS, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Montréal region from another company below.


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