Inbound Call Centre, Taxpayer Services Agent Job Openings by Canada Revenue Agency in Hamilton

Job Title Inbound Call Centre, Taxpayer Services Agent Job Openings Hamilton Canada Revenue Agency
Pub Date 30+ days ago
Company Canada Revenue Agency
Location Hamilton

Canada Revenue Agency Jobs 2020 - Canada Revenue Agency offer a chance to fill Inbound Call Centre, Taxpayer Services Agent, that will be placed in Hamilton. You will receive a better chance as well as less dangerous life later on. Becoming a member of this enterprise makes anyone can reach the purpose less complicated and make current aspiration come true.

To help the company eyesight and mission arrives on right Canada Revenue Agency can be open of brand-new place as October 2020. Everybody who are enthusiastic about staffing this particular vacant, make sure you take part in this kind of Inbound Call Centre, Taxpayer Services Agent recruitment. If you will be the one which might load qualifications, you can try to see more info about Inbound Call Centre, Taxpayer Services Agent Job Openings below.

Canada Revenue Agency Recruitment 2020

Inbound Call Centre, Taxpayer Services Agent Job Openings in Hamilton

For a description of key terms used on CRA job notices, go to Definitions for job seekers. About the job

Language requirement:

English essential

Key duties include:

  • providing explanations and/or clarification to clients over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns
  • explaining various social programs administered by the CRA
  • gathers information from taxpayers to establish the precise nature of their enquiry or request
  • researches possible responses or solutions using a variety of internal and external information sources
  • techniques and practices used to operate various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation

The agent offers quality client service to meet the taxpayer's/benefits recipient’s needs. He/She must demonstrate courtesy, empathy and professionalism. This position is ideal for those who like to help others and communicate with taxpayers and benefit recipients in answering their enquiries.

This position requires the use of a headset or handset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
Work conditions require adapting to change, dealing with stress, and dealing with potentially angry clients.

Important information about the position:

  • This is anticipated to be a term/contract position
  • Terms/contracts may be full or part time and are subject to change based on operational requirements throughout the length of the term/contract
  • Terms/contracts may be extended based on performance, operational requirements and budget available
  • Permanent positions may be awarded at a later date based on performance, operational requirements and/or budget available.
  • You must be able to physically work from Hamilton, Ontario IMPORTANT: due to the current state of the work environment surrounding COVID-19, remote work and or training may be available however employees must reside within a reasonable commuting distance to the Hamilton office and will be required to attend the physical office in Hamilton on a regular basis as required by Management.
  • Hours of work vary with the position being staffed:
    • FILING SEASON (mid-February to April 30th): Employees will be required to work between 9:00 a.m. and 9:00 p.m., Monday to Friday and 9:00 a.m. and 5:00 p.m. Saturdays
    • BALANCE OF THE YEAR (May to February): from 9:00 a.m. and 5:00 p.m., Monday to Friday
  • Job offers to those who qualify may be made at any time during the validity period of the pool.

Come work for the CRA, one of the Top 100 Employers in Canada!

To apply

Who can apply

Persons living in Canada and Canadian citizens living abroad.

Please note that this process will be used to staff positions in Hamilton, ON only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

If you are appointed from this process we will expect you to relocate to this location.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.

We may give preference to the first 200 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

Essential staffing requirements

To be eligible, you must meet the following requirements:


Successful completion of a secondary school diploma

Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service.

IMPORTANT: To be considered further you MUST upload your education credentials (copy of diploma, degree or official transcript) at time of application. Failure to do so will result in your application being screened out. Original documents may be required at a later step in the process.


Have experience in one or more of the following:

Option 1
Working with clients in either a services, sales, call centre or office environment. This would include some of the following but not limited to: explaining and providing information about programs, services and accounts, resolving complaints or problems, responding to enquiries by phone, and/or providing technical assistance.
Option 2
In Financial Services or Credit. This would include some of the following but not limited to: experience in the sales and service of financial products such as bank accounts, investments, credit cards, granting credit to individuals or businesses by way of loans, lines of credit and mortgages and proactively promoting the utilization of online services and self-service options.

Option 3
Providing information regarding application/clarification of and/or enforcement of, Federal, Provincial and/or Municipal legislation in a call centre or counter service environment. This would include some of the following but not limited to: providing interpretation of guidelines, eligibility, entitlement and procedures, provide guidance and support to customers in completing documents and forms, providing guidance and support to clients experiencing problems accessing or interpreting government services.

AND for all options listed above:

The computer navigation and typing skills that would be acquired working in a Microsoft environment completing the duties above.

Asset staffing requirements

We may use the following asset staffing requirements to screen applications. Make sure to clearly demonstrate how you meet them on your application.

  • Inbound call centre experience
  • Previous CRA experience (including student terms)
  • Post secondary education (diploma or degree from a recognized Canadian Institution or Evaluated equivalency)
  • Community Volunteer Income Tax Program (CVITP) experience

Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened against the prerequisite staffing requirements on an on-going basis. If you meet the prerequisite staffing requirements, you will be invited to an assessment.

Temporary virtual reporting may be possible, if operational requirements permit.

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.



The essential staffing requirements indicated below will be assessed by locally developed assessments during the process and may be used to identify candidates for positions.

  • Ability to Communicate Effectively Orally- In English
  • Ability to Communicate Effectively in Writing- In English
  • Ability to Research and Interpret Information
  • Organizational Fit
  • Performance validation/reference check

The results of locally developed assessments are not transferable to other staffing processes.

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated. Asset staffing requirements may include but are not limited to:

  • Qualifications
  • Specific experience
  • Additional education or training
  • Budgetary considerations
  • Duration of appointment
  • Start date
  • Minimize business disruption
  • Employment Equity
  • Performance/Call Centre Agent Assessment Tool (CCAAT) results

IMPORTANT: Virtual assessments may be conducted by telephone, video conference or other alternate formats where possible. During virtual assessments the candidate must have access to a telephone, stable internet connection and privacy for the duration of the assessment. Certain software/Apps may be required to complete the assessment. It is recommended to have access to a desktop or laptop computer during the assessments to allow you to participate fully at the assessment stage. Candidates may not be accompanied by other individuals during their assessment.

You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances and supporting documentation may be requested by the Staffing Board. The Staffing Board will make these decisions on a case by case basis. Candidates from the general public are responsible for travel expenses (if any) incurred to attend assessments.

Conditions of employment

Successful applicants interested in positions must be available to attend full-time training each day (37.5 hrs/week) Monday to Friday for a period of up to 6 weeks. This training may be onsite or via virtual technology.

Candidates eligible to telework during the current COVID 19 situation who are offered positions via this process will be required to attend the office in Hamilton, ON periodically for training, meetings, or in the event of equipment issues, including but not limited to:

  • Complete orientation prior to the start of virtual training
  • Complete on the job training after virtual training
  • Reliability/Security: Reliability Status
  • Willingness to work overtime
  • Willingness to work on evenings and/or on weekends (Filing Season)
  • Willingness to take and successfully complete training (including virtual training where required)
  • Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
  • Ability to physically work from Hamilton, ON when required
Want to know more? For more information on staffing at the CRA and how to apply go to General information on staffing.
For a description of key terms used on CRA job notices, go to Definitions for job seekers.
The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Given the current COVID 19 situation, teleworking may be considered for successful candidates residing within a reasonable daily commuting distance of the Hamilton Niagara Call Centre office who have access to high-speed internet and a secure workplace in their home.


Email address : OR-Hamilton.CSD-Recruitment[at]

Only On-line applications are accepted, please DO NOT send a resume.

As one of the leading companies in Canada, Canada Revenue Agency opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Canada Revenue Agency also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowledge through the company programs.

If You are interested to send an application for Inbound Call Centre, Taxpayer Services Agent Jobs Hamilton October 2020 by Canada Revenue Agency, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Hamilton region from another company below.

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