CUSTOMER SERVICE ACCOUNT REPRESENTATIVE Job Openings by Lineman's Testing Laboratories of Canada Limited (LTL) in Toronto

Job Title Customer Service Account Representative Job Openings Toronto Lineman's Testing Laboratories of Canada Limited (LTL)
Pub Date 21 March 2020
Company Lineman's Testing Laboratories of Canada Limited (LTL)
Location Toronto

Lineman's Testing Laboratories of Canada Limited (LTL) Hiring 2020 - Lineman's Testing Laboratories of Canada Limited (LTL) present a chance to fill CUSTOMER SERVICE ACCOUNT REPRESENTATIVE, that will be placed in Toronto. You will receive a better chance along with safer dwell in the future. Becoming a member of this enterprise makes a person can carry out the purpose less complicated and make current aspiration come true.

To help the corporation eyesight and mission comes on correct Lineman's Testing Laboratories of Canada Limited (LTL) can be open on brand-new place as April 2020. Everybody who are interested filling this particular vacant, you need to take a part in this CUSTOMER SERVICE ACCOUNT REPRESENTATIVE recruitment. If you will be the one that may fill up qualifications, you can look at further information about CUSTOMER SERVICE ACCOUNT REPRESENTATIVE Job Openings below.

Lineman's Testing Laboratories of Canada Limited (LTL) Jobs 2020

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE Job Opening in Toronto

PLEASE NOTE THAT WE ARE NOT A MEDICAL/PHARMACEUTICAL LABORATORY. THE IDEAL CANDIDATE WILL HAVE STRONG ADMINISTRATIVE SKILLS WITH EXPERIENCE WORKING IN A MANUFACTURING/PRODUCTION TYPE ENVIRONMENT. THANK YOU.
Do you possess strong computer skills, are detail oriented, process-driven, and enjoy helping customers? If you answered yes, this may be the job for you!
COVID-19: In light of the current COVID-19 situation, we would like to assure all prospective candidates that this position is isolated and in an open and contained office. Because the services we provide are essential to public utilities and electrical workers in performing their work, it is not our intention to shut down. Should the COVID-19 situation intensify, we will put solutions in place to ensure our employees continue to work. LTL is a well-established and respected business with over 60 years of experience serving the public utility and industrial sectors.
We are currently seeking a Customer Service Account Representative to join our team in Toronto. The Customer Service Account Representative will act as a liaison, provide product and service information and resolve any emerging customer account issues with accuracy and efficiency.
Job Summary

  • Create and execute communications procedures, guidelines and policies; recommend and implement improvement to processes and procedures
  • Report generation using MS Access and MS Navision
  • Order entry in MS Navision
  • Process credit card and debit payments
  • Responsible for invoicing and RMAs using MS Navision
  • Manage a larger number of incoming calls
  • Manage escalated customer calls, queries and account discrepancies
  • Answer enquiries or complaints about services
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Qualifications
  • Strong written and verbal communication skills
  • Pleasant telephone manner
  • Strong PC user with advanced skills using MS Office (Word, Excel, PowerPoint, Access, Outlook), and internet functions
  • MS Word & MS Excel document formatting experience
  • Accurate keyboarding skills – minimum 60 words per minute
  • Excellent and proven ability to problem solve
  • Ability to prioritize with excellent organizational skills and attention to detail
  • Ability to multi-task in a fast paced environment
  • Ability to work independently, with limited supervision as well as work with others
  • Minimum three years related experience and/or training, or equivalent combination of education and experience

Nice to Have, but Not Required
  • Knowledge of MS Navision
  • Bilingual (English/French)

Remuneration commensurate with experience; company benefits.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

As one of the leading companies in Canada, Lineman's Testing Laboratories of Canada Limited (LTL) offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Lineman's Testing Laboratories of Canada Limited (LTL) also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowing through the company programs.

If You are fascinated to submit an application for CUSTOMER SERVICE ACCOUNT REPRESENTATIVE Job Openings Toronto April 2020 by Lineman's Testing Laboratories of Canada Limited (LTL), please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Toronto region from another company below.


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